Technical Support Engineer - Flexible Hours Barcelona

Tamarind Intelligence; Barcelona; Híbrido; EUR 42.000 - 56.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Private health insurance

Lunch at the office for less than 2€

Short summers Fridays

Growth opportunities

Descripción de la vacante

LuxQuanta seeks a Technical Support Engineer to be the direct technical backbone for our global customer base, owning support operations and bridging customer needs with engineering to ensure reliable quantum systems in the field.

You will diagnose issues across products and environments, manage incidents under SLAs, and collaborate with Account Managers, Product, and R&D to drive continuous improvement while building thorough documentation and scalable processes.

Formación

• Degree in CS/IT/Engineering/Physics or equivalent practical experience.
• 3–4 years in Technical Support or similar role.
• Proven track record handling complex customer-facing technical cases and escalations.
• Strong log analysis and system diagnostics skills.
• Excellent communication in English and Spanish.

Responsabilidades

• Own customer technical ownership and manage cases end-to-end.
• Diagnose, troubleshoot, and resolve issues across products and environments.
• Manage incidents and escalations under SLAs with senior engineers.
• Collaborate with Account Managers, Product, and R&D to resolve product issues.
• Document procedures and drive continuous improvement.

Conocimientos

English

Spanish

Log analysis

System diagnostics

Customer-facing communication

Ownership & accountability

Educación

Degree in Computer Science/IT/Engineering/Physics

Descripción del empleo

LuxQuanta seeks a Technical Support Engineer to be the direct technical backbone for our global customer base, owning support operations and bridging customer needs with engineering to ensure reliable quantum systems in the field.

You will diagnose issues across products and environments, manage incidents under SLAs, and collaborate with Account Managers, Product, and R&D to drive continuous improvement while building thorough documentation and scalable processes.