Technical Support Engineer - Campus Recruitment

Hikvision Iberia; Comunidad de Madrid; On-site; EUR 30,000 - 42,000; Full time

Job summary

Hikvision Iberia in Madrid is seeking a dedicated support specialist to provide phone and email assistance to distribution partners and installers, resolving questions about Hikvision products efficiently and accurately.

You will research solutions, assist with testing products, maintain the CRM with up-to-date customer and ticket data, and attend regular trainings to raise knowledge and performance, communicating fluently in Mandarin, English, and Spanish.

Qualifications

• Team player with the ability to collaborate towards common targets.
• Strong communication skills and interpersonal abilities to understand and satisfy customer needs.
• Positive attitude toward work and resilience in a customer-facing role.
• High integrity and trustworthiness in handling customer data.
• Demonstrable passion for Information Technology and willingness to learn.
• Fluent in Mandarin, both written and verbal.
• Fluent in English and Spanish, both written and verbal.

Responsibilities

• Provide support via phone and e-mail to distribution partners and installers on Hikvision products efficiently and accurately.
• Research and explain possible solutions and/or alternatives; ensuring clients feel supported and valued and their needs are addressed while adhering to company policies.
• Help and support with testing products; report results to line manager.
• Maintain and develop the company's CRM system by ensuring all data relating to customers and support tickets are accurate and up to date.
• Attend regular training and meetings to maintain and expand knowledge and performance level.
• Understand and strive to meet or exceed targets while providing excellent consistent customer service.

Skills

Team player

Communication skills

Interpersonal skills

Positive attitude

Integrity

IT passion

Mandarin

English & Spanish

Job description

• 1. Provide support via phone and e-mail to distribution partners and installers on Hikvision products efficiently and accurately.
• 2. Research and explain possible solutions and/or alternatives; ensuring that clients feel supported and valued and their needs are addressed whilst adhering to all company policies and procedures.
• 3. Help and support with testing products; and report the results to your line manager.
• 4. Maintain and develop the company's CRM system by insuring all data relating to customers and support tickets are accurate and up to date.
• 5. Attend regular training and meetings to maintain and expand knowledge and performance level.
• 6. Understand and strive to meet or exceed targets while providing excellent consistent customer service.

Competences

• 1. A good team player who is able to work with other team members to achieve team targets
• 2. Good communication skills as well as interpersonal skills to understand customers' needs and meet their expectations
• 3. Positive attitude towards work
• 4. High integrity
• 5. A demonstrable passion for Information Technology
• 6. Fluent in Mandarin, both written and verbal
• 7. Fluent in English and Spanish, both written and verbal.