Internship Technical Support Intrusion

Hikvision Iberia; Bilbao; On-site; EUR 6,700 - 11,000; Full time

Job summary

Hikvision Iberia is seeking an Internship Technical Support Intrusion in Bilbao. You will support customers and partners, assist in configuring intrusion systems, and help diagnose simple issues while gaining hands-on experience in electronic security.

The role emphasizes learning, teamwork, and collaboration with cross-functional groups in a dynamic international company. You will work in a structured internship spanning 6 to 12 months, based in Bilbao.

Qualifications

• Pursuing a Bachelor's or Master’s Degree in Engineering (or related field).
• Eligible to undertake a university internship agreement for 6–12 months.
• Strong Excel, PowerPoint and Word skills.
• High level of English (written and spoken).

Responsibilities

• Provide basic technical support to customers, distributors, and installers.
• Assist in configuring intrusion alarm systems and related devices.
• Support diagnosis and resolution of simple technical issues.
• Perform functional tests on equipment and verify correct configuration.
• Assist with firmware and software updates for security devices.
• Contribute to technical documentation and installation guides.
• Support the technical team in projects, product demonstrations, and PoC activities.
• Register, document, and follow up on technical incidents and support requests.
• Assist in preparing and delivering technical training sessions for customers and partners.
• Collaborate with other departments on activities related to electronic security solutions.

Skills

Excel

PowerPoint

Word

English proficiency

IP networking basics

Teamwork

Communication skills

Willingness to learn

Education

Bachelor's or Master’s in Engineering

Job description

Hikvision is the world’s largest supplier of video surveillance products and solutions. The company specializes in video surveillance technology, as well as designing and manufacturing a full-line of innovative CCTV and video surveillance products. The product line ranges from cameras and DVRs to video management software. Since its establishment in 2001, Hikvision has quickly achieved a leading worldwide market position in the security industry.

Hikvision possesses the world’s largest R&D team and state-of-art manufacturing facilities; both allow Hikvision’s customers the benefit of world-class products that are designed with cutting-edge technology.

Hikvision is searching for an Internship Technical Support Intrusion to support the area in the following

• Provide basic technical support to customers, distributors, and installers.
• Assist in the configuration of intrusion alarm systems and related devices.
• Support the diagnosis and resolution of simple technical issues.
• Perform functional tests on equipment and verify correct configuration.
• Assist with firmware and software updates for security devices.
• Contribute to the preparation of technical documentation and installation guides.
• Support the technical team in projects, product demonstrations, and proof-of-concept activities.
• Register, document, and follow up on technical incidents and support requests.
• Assist in the preparation and delivery of technical training sessions for customers and partners.
• Collaborate with other departments on activities related to electronic security solutions.

Requisitos mínimos

• Currently pursuing a Bachelor's or Master’s Degree in Engineering, preferably in Electronics Engineering, Telecommunications Engineering, Industrial Engineering, or a related field.
• Eligible to undertake a university internship agreement for a period of 6 to 12 months.
• Advanced knowledge of Microsoft Office, particularly Excel, PowerPoint, and Word.
• Basic understanding of IP networking, electronics, telecommunications, or security systems would be highly valued.
• High level of English, both written and spoken.
• Based in Bilbao or willing to work in Bilbao.
• Strong willingness to learn and develop within the electronic security industry.
• Proactive attitude, strong problem-solving skills, and eagerness to take on new challenges.
• Good communication and interpersonal skills.
• Ability to work effectively both independently and as part of a team.
• Interest in technical support, security technologies, and customer-oriented environments.
• Motivated to build a long-term career and gain hands-on experience in a dynamic international company.