Technical Support Engineer

James Chase; Barcelona; On-site; EUR 36,000 - 58,000; Full time

Job summary

James Chase is seeking a Technical Support Engineer for a 12-month contract in Spain. You will troubleshoot applications, APIs and web platforms, using SQL, Python and other technical tools to investigate issues and collaborate with Engineering and Product teams.

You will manage incidents, write SQL queries, read Python code, troubleshoot REST APIs and HTTP status codes, and use AI tools for automation. Fluent English and a proactive, communicative approach are essential.

Qualifications

• Hands-on experience in technical support or production support environments.
• Strong, practical SQL skills with data analysis capabilities.
• Ability to read and understand Python code and basic programming logic.

Responsibilities

• Investigating technical issues across applications, APIs and web platforms, identifying root causes and implementing solutions.
• Writing SQL queries to analyse data and investigate problems, including joins, filtering and aggregations.
• Reading and troubleshooting Python code, understanding basic programming logic and working through code snippets.
• Investigating API issues, HTTP status codes and rate limiting.
• Managing and prioritising incidents and escalations, including P1/P2 issues, within agreed SLAs.
• Collaborating with Engineering and Product teams, using monitoring tools and AI to support investigations, scripting and automation.

Skills

SQL

Python

REST APIs

Incident management

AI tools

English communication

Tools

Jira

Datadog

Job description

Are you a Technical Support Engineer who enjoys solving complex problems, investigating root causes and getting hands-on with SQL, code and APIs?

Our client is a leading American technology company expanding across Europe, supporting some of the world's largest enterprise partners. They are looking for a technically minded Support Engineer to join their Enterprise Support team on an initial 12-month contract, with potential to extend.

This is a hands-on role focused on troubleshooting applications, APIs and web platforms, using SQL, Python and other technical tools to investigate issues and work with Engineering and Product teams to resolve them.

What You'll Be Doing

• Investigating technical issues across applications, APIs and web platforms, identifying root causes and implementing solutions.
• Writing SQL queries to analyse data and investigate problems, including joins, filtering and aggregations.
• Reading and troubleshooting Python code, understanding basic programming logic and working through code snippets.
• Investigating API issues, HTTP status codes and rate limiting.
• Managing and prioritising incidents and escalations, including P1/P2 issues, within agreed SLAs.
• Collaborating with Engineering and Product teams, using monitoring tools and AI to support investigations, scripting and automation.

What They're Looking For

• Experience in Technical Support, Application Support, Production Support or a similar software-focused environment.
• Strong, hands-on SQL skills, including joins, filtering and aggregations.
• Working knowledge of Python or another programming language, with the ability to read code and understand basic logic.
• Understanding of REST APIs, HTTP status codes and technical troubleshooting.
• Experience managing incidents, prioritising issues and working with Engineering to resolve problems.
• Confidence using AI tools to support technical investigations, problem-solving and automation.
• Strong communication skills, a proactive approach and fluent English.

Nice to Have

• Experience with Jira, Datadog or similar monitoring tools.
• Experience with scripting and automation.
• Background in grocery, retail, e-commerce or a similar technology environment.
• Spanish, German, French or another European language.

Please note: Candidates must have the right to work in Spain as a contractor and be able to contract through their own registered company or as a registered self-employed contractor (e.g. Spanish autónomo). Umbrella, payroll and Employer of Record arrangements are not supported.