Technical Support Advisor (Italian - speaking) On-site MA05

Enigma Corporation; Barcelona; On-site; EUR 24,000 - 36,000; Full time

Job summary

Enigma Corporation in Barcelona is seeking a Backship Support Agent to be onsite and support customers and partners with returns, inspections, and inventory updates. You will leverage CRM and parcel-tracking tools, while collaborating with carriers to resolve shipment issues.

Fluent French and advanced English are valued, along with experience in a similar role and strong communication, empathy, and problem-solving skills. This position is based in Barcelona and requires onsite presence.

Qualifications

• Demonstrated customer service experience in a fast-paced environment.
• Ability to resolve complex, non-standard issues with empathy and clarity.
• Strong communication skills in French and English, both written and spoken.

Responsibilities

• Coordinate customer return requests, generating labels and arranging shipping.
• Inspect inbound returned items and track them through the warehouse, documenting condition.
• Sort returns for refurbishment, repair, or recycling, and update inventory records accordingly.
• Communicate with customers, providing status updates and resolving discrepancies.
• Manage carriers and partners, resolving shipment issues and auditing performance.

Skills

French (bilingual)

English (advanced)

Customer service

Conflict resolution

Active listening

Troubleshooting

CRM tools

Parcel tracking

OS knowledge

Tools

CRM systems

Parcel tracking tools

Job description

Experience The Power Of a Game-changing Career

Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.

If you’re looking to grow and be inspired, as a Backship Support Agent in Barcelona (onsite), you will be part of our team of game-changers who are powering the brands of the future in the Tech industry.

Career growth and personal development

This is a great opportunity to experience the power of what’s next and develop "friends for life" at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.

What You Will Do In This Role

In everything we do, we believe in doing right by and for people - our clients, their customers, our people, our community, and our planet.

As a Backship Support Agent on our team, you will:

• Coordinate customer return requests, generating labels and arranging shipping.
• Inspect inbound returned items, tracking them through the warehouse and documenting their condition.
• Sort returns for refurbishment, repair, or recycling, and update inventory records accordingly.
• Communicate with customers, providing status updates and resolving discrepancies.
• Manage carriers and partners, resolving shipment issues and auditing performance.

Your Qualifications

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix Is a Great Match If You

• Are proficient or bilingual in French and advanced in English
• Have experience in a comparable role
• Strong interpersonal skills including active listening, empathy, and adaptability
• Advanced customer service and conflict resolution abilities
• Skilled in troubleshooting and resolving complex, non-standard issues
• Provides clear root-cause analysis and insights
• Proficient with extended tools and operational systems (e.g., CRM, parcel tracking)
• Technically proficient in OS-level topics (iOS, Android, Windows)
• Proactively identifies and leads improvement initiatives
• Supports efficiency and optimization of service-level agreements (SLAs)
• Has access to and effectively uses extended tools
• Possesses deep knowledge of internal processes and workflows

Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role.

What’s In It For You