Backship Support Agent (French-speaking) - Onsite - BM01

Enigma Corporation; Barcelona; On-site; EUR 18,000 - 22,000; Full time

Benefits offered by this job

Full-time contract

Salary + bonus

Barcelona location

Referral bonuses

Paid training

Career development

Job summary

Concentrix is seeking a Fashion Support Consultant to join our Barcelona on-site team. You will handle customer calls across channels, resolve inquiries, and maintain product knowledge for clients in the fashion sector.

The role offers full-time, 39 hours/week, with a 9:00–18:00 workday and a base salary of 19,623.94 euros gross/year plus up to 1,200 euros gross/year in bonus, plus a Barcelona location advantage.

Qualifications

• Fluent in French and English with strong communication skills.
• Experience in customer care and problem resolution is valued.
• Ability to take ownership of calls and progress to resolution.
• Familiarity with IT platforms and common software tools is preferred.

Responsibilities

• Take incoming customer calls via phone, email, chat, or other channels and resolve issues.
• Log call details in the system and respond within SLA.
• Maintain knowledge of applications and products for each client.
• Escalate issues following project processes and procedures.
• Handle administrative duties as required.

Skills

French (advanced)

English (advanced)

Customer care skills

Ownership of calls

Tools

Windows

MS Office

Job description

Experience The Power Of a Game - Changing Career

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

If you’re looking to grow and be inspired, as a Fashion Support Consultant in Barcelona (On-site), you will be part of our team of game-changers who are powering the brands of the future in fashion.

Career growth and personal development

We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What You Will Do In This Role

As a Fashion Support Consultant on our team, you will:

• Take incoming customer calls (via telephone, email, voicemail, chats, or other automated alerts) and solve users’ demands.
• Log call details onto call management systems and provide response and resolution within SLA.
• Maintain service and product knowledge and expertise associated with applications specific to individual customers.
• Escalate potential service issues initially with Mentor. To follow all the processes and procedures of the project.
• Understand and comply with administrative duties

Your Qualifications

We embrace our game‑changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix Is a Great Match If You

• Are proficient or bilingual in French with an advanced level of English
• Have customer care skills – ability to listen to and understand the customers’ need
• Can take ownership of, and progress calls to resolution or to elevate call to resolution
• Have Working knowledge of IT Platform, equipment, and applications such as Windows/MS Office

It Will Be a Plus If You Have

• Sales experience

If you feel you don’t check every box, we encourage you to apply anyway. We'll do our best to match you with the right job, whether it’s this or another role.

What’s In It For You

• Full-time 39 hours/week temporary contract: Monday to Friday 9:00 - 18:00
• Salary 19.623,94 euros gross/year + up to 1.200 euros gross/year in bonus
• Good location in Barcelona
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you'll be working on
• Career development programs, specialized courses,

Experience the best version of you!

At Concentrix, we invest in our game‑changers because we know that when our people thrive, our clients and their customers thrive.

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game‑changers around the globe call Concentrix their “employer of choice.”

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

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