Technical Service Technician - South Spain (Valencia Area)

- United States - VWR International; España; Remote; EUR 34,000 - 44,000; Full time

Benefits offered by this job

Annual bonus

Company car

Fuel card

Meal vouchers

Private health insurance

Travel expenses covered

Daily allowances

Home-based role

Onboarding and training

Job summary

VWR International is seeking a Technical Service Technician to support customers across Southern Spain from Valencia and surrounding areas. The role is home-based with about 50% travel to customer sites for installation, maintenance and training of laboratory equipment.

You will diagnose complex issues, perform calibration, and provide remote support while ensuring quality service and compliance with ISO standards.

Qualifications

• Minimum 3–5 years in field service, maintenance or technical service.
• Experience with installation, maintenance, troubleshooting and repair of technical or lab equipment.
• Fluent Spanish written and spoken; good English for technical docs and international teams.

Responsibilities

• Install and configure equipment, including electrical and software setup.
• Perform preventive maintenance, qualification and calibration activities.
• Troubleshoot and repair equipment failures.
• Provide remote and on-site technical support and customer training.
• Manage service administration, spare parts, and materials ordering.
• Ensure compliance with ISO standards and safety procedures.

Skills

Fluent Spanish

English on technical docs

Customer-facing

Troubleshooting

Independent and self-motivated

Territory management

Education

Technical qualification in Electronics / Electrical Engineering / Electromechanics / Biomedical Engineering / Industrial Maintenance

Tools

SAP C4C

Job description

The Opportunity

Performs a range of complex and technical operational tasks, including advanced repairs, preventative maintenance and installation for laboratory equipment and instruments. Diagnoses and troubleshoots complex technical issues and calibrates laboratory equipment to ensure safe and accurate operations. Independently addresses challenges, drawing upon a broad and deep understanding of laboratory equipment and instruments, to make informed judgments based on experience. Provides technical support and training to customers on operational or maintenance aspects of equipment. Serves as customer contact on technical and service-related problems. We are looking for a Technical Service Technician to join our Equipment & Instrument Services team in Spain. This home-based role will be responsible for supporting customers across Southern Spain , providing installation, maintenance, qualification, troubleshooting, repair, and technical support for a broad range of laboratory and scientific equipment.

The successful candidate will be based in Valencia or the surrounding area and will manage customer sites across the South of Spain, including Valencia, Alicante, Castellón, Murcia, Sevilla, and surrounding regions .

This position requires approximately 50% travel , including regular overnight stays .

Key Duties

• Preparation and installation of equipment, including electrical connections, tubing connections, and software configuration.
• Preventive maintenance, qualification, and calibration activities.
• Troubleshooting and repair of equipment failures.
• Telephone and remote technical support for customers.
• Customer training on equipment operation and best practices.
• Administrative management of technical support activities.
• Spare parts, stock, and exchange control.
• Ordering and management of spare parts and materials.

Responsibilities

• Ensure timely and effective responses to customer needs.
• Build and maintain strong relationships with customers across the assigned territory.
• Deliver technical support throughout the equipment lifecycle, from installation through preventive maintenance and repair.
• Monitor maintenance contracts and ensure compliance with agreed service levels.
• Verify customer understanding and effective application of training provided.
• Maintain accurate service documentation and reporting.
• Resolve incidents in accordance with ISO standards and established procedures.
• Follow technical service processes, safety requirements, and risk prevention measures.
• Ensure compliance with health, safety, environmental, and vehicle-use regulations.
• Support continuous improvement initiatives and implementation of new policies.
• Identify service opportunities and communicate customer needs to internal stakeholders.
• Demonstrate a strong customer-oriented and commercial mindset while maintaining a primary technical focus.

Candidate Profile

Required Qualifications & Experience

• Technical qualification in Electronics, Electrical Engineering, Electromechanics, Biomedical Engineering, Industrial Maintenance, or a related field.
• Minimum 3-5 years of experience in a field service, maintenance, or technical service role.
• Experience with installation, maintenance, troubleshooting, and repair of technical or laboratory equipment.
• Strong customer-facing and communication skills.
• Ability to work independently and manage a large territory autonomously.
• Commercial awareness and ability to identify customer service opportunities.
• Fluent Spanish (written and spoken).
• Working knowledge of English for technical documentation, training, and communication with international teams.
• Willingness to travel extensively throughout the assigned territory.

Preferred Qualifications

• Experience servicing laboratory, scientific, pharmaceutical, or medical equipment.
• Experience with equipment qualification, calibration, or validation activities.
• Knowledge of refrigeration systems, incubators, centrifuges, autoclaves, spectrophotometers, HPLC systems, or similar laboratory equipment.
• Experience working with pharmaceutical, biotech, academic, or industrial laboratory customers.
• Knowledge of SAP C4C (Cloud for Customer) or similar CRM/Field Service Management systems is preferred.

Key Competencies

• Customer-focused approach
• Strong troubleshooting and problem-solving skills
• Independent and self-motivated
• Trustworthy and reliable
• Excellent communication skills
• Ability to build long-term customer relationships
• Strong organizational and territory management skills

What We Offer

Competitive salary: €34,000 - €44,000 gross per year , depending on experience and qualifications.

• Annual bonus opportunity through the company's incentive plan (ICP).
• Company car with private use permitted.
• Fuel card.
• Meal vouchers.
• Private health insurance.
• Hotel and travel expenses covered during business travel.
• Daily allowances (per diem) when applicable.
• Home-based role with a high level of autonomy and flexibility.
• Comprehensive onboarding and product training.
• Opport