Technical Manager

Backbase; Guadalajara; On-site; EUR 90,000 - 120,000; Full time

Job summary

Backbase is seeking a Technical Manager to own a portfolio of customer accounts and lead post-implementation support for the Backbase platform.

You will work with senior leaders, including the VP of Technology and Sr Technical Director, to ensure customers succeed in their digital transformation, explain complex concepts to diverse audiences, and drive adoption and strategic product enhancements across accounts.

Qualifications

• 10+ years of overall experience with at least 5 years in Technical Troubleshooting leadership.
• Excellent written, verbal and presentation skills.
• Hands-on banking software experience and digital transformation projects are a plus.
• Experience with Java, Spring, Maven, Gradle, Angular, Kotlin, Cloud deployments, Docker, Kubernetes, and Swift.
• Cloud certification (e.g., AWS) is a plus.

Responsibilities

• Define and drive the clients’ overall technical strategy.
• Address product-related queries with stakeholders across the Backbase organization.
• Build strong relationships with key stakeholders including lead architects and C-level executives.
• Advocate for the client and voice customer requirements internally at Backbase.
• Identify opportunities for better product adoption and align requirements with the R&D roadmap.
• Collaborate with R&D to collect customer feedback and identify potential new features.
• Analyze customer needs and propose upgrades or additional features.
• Coordinate with Product Engineering and Project Implementation teams to ensure successful implementations.

Skills

Technical leadership

Stakeholder management

Technical troubleshooting

Communication skills

Banking software experience

Tools

Java

Spring

Maven

Gradle

Angular

Kotlin

Cloud Deployments

Docker

Kubernetes

Swift

Job description

We are looking for a qualified Technical Manager to oversee and own a portfolio of customer accounts.

As part of the One Support Team you will work with the VP of Technology and Sr Technical Director on multiple accounts to ensure that customers are successful in their digital transformation journey.

You are the key technical contact and advisor to our customers throughout their journey of post implementing the Backbase platform.

As a Technical Manager, you should be a tech-savvy professional, able to explain technical details and requirements to a non-technical audience. You can hold your own in a technical discussion with developers as much as you can in a boardroom with a CIO.

You should be able to provide technical, product, and business knowledge to ensure successful post implementation support of the Backbase platform and build lasting customer relationships.

Meet the job

• Use your technical troubleshooting expertise to define and drive our clients’ overall technical strategy;
• Address all product-related queries on time with your product expertise and engaging different stakeholders within the Backbase organization;
• Build strong relationships with key stakeholders. You will be working closely with lead architects and C-level executives in our customers;
• Become an internal advocate of the client and bring the voice of the customer into the rest of the Backbase organization;
• You identify opportunities for the customer to have better product adoption, provide guidance on best practices for custom components, and help the client align their requirements with our R&D roadmap;
• Work with our R&D organization to provide customers' feedback and help identify potential new features or products (both on the functional and technical levels);
• Analyze customers’ needs and suggest upgrades or additional features to meet their requirements;
• Collaborate closely with the Product Engineering, and Project Implementation teams at Backbase to ensure successful implementations of the Backbase product.

How about you

• Overall experience of 10+ years and 5 years of Technical Troubleshooting leadership experience with solid technical background;
• You have excellent written, verbal and presentation skills, particularly in conveying technical concepts in a way that is easy for an audience of various technical skills to understand;
• You have a solid technical background with hands-on experience building and designing banking software. Experience with digital transformation projects in financial institutions are a plus;
• You have experience with most of our technology stack: Java, Spring, Maven, Gradle, Angular, Kotlin, Cloud Deployments, Docker, Kubernetes and Swift. Having a cloud certification (e.g. AWS Certified Solutions Architect) is a plus;
• You have a strong view on technical architectures and are able to collaborate with product engineering teams to provide solutions to the customers;