Technical Account Manager, Enterprise Support, Strategic Industries, Energy

Amazon Web Services (AWS); Madrid; Presencial; EUR 90.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Healthcare

Employee Assistance Programs

Global Mobility opportunities

Descripción de la vacante

AWS EMEA SARL (Spain Branch) is seeking a Technical Account Manager (TAM) fluent in Portuguese to support strategic accounts across technologies. You will act as a trusted advisor, helping customers navigate their cloud journey and expand knowledge of AWS services.

In this role, you will work within AWS Enterprise Support's Strategic Industries group for Energy and Utilities, developing technical leadership and mentoring opportunities. AWS offers global mobility and rich career growth paths.

Formación

• Experience with operational parameters and troubleshooting in a distributed systems environment.
• Experience in technical engineering roles.
• Professional fluency in Portuguese and English.

Responsabilidades

• Develop trusting relationships with customers and review service disruptions with monthly/quarterly metrics.
• Utilize technical skills to solve difficult support issues and challenges.
• Understand operational parameters and troubleshooting processes for issues and escalations.
• Advocate for customer needs to overcome adoption blockers and drive feature development.
• Improve customer capabilities by running workshops, operations and architecture reviews.
• Ensure AWS environments remain healthy while reducing costs and driving efficiencies.
• Engage with customers from developers to C-Suite executives.
• Collaborate across AWS functions including Solutions Architects, Business Developers, and Sales.

Conocimientos

Operational troubleshooting

Technical engineering

Portuguese fluency

English fluency

Descripción del empleo

Description

At AWS Enterprise Support we’re looking for a Technical Account Manager (TAM), professionally fluent in Portuguese, to support our customers’ creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Big Data / Analytics, Application-level services, Networking, Serverless and more. The TAM works with customers as a trusted advisor to enable their cloud journey and grow their knowledge of AWS cloud services and technologies to support their business goals.

At AWS Enterprise Support we’re looking for a Technical Account Manager (TAM), professionally fluent in Portuguese, to support our customers’ creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Big Data / Analytics, Application-level services, Networking, Serverless, and more. The TAM works with customers as a trusted advisor to enable their cloud journey and grow their knowledge of AWS cloud services and technologies to support their business goals.

As we continue to rapidly expand AWS’s Enterprise Support organization you’ll have plenty of opportunities to develop your technical, consulting, operational and leadership skills. You’ll work with talented cloud technologists whilst expanding your knowledge of AWS products. You’ll also have the chance to receive mentor-ship and active support to achieve AWS certifications.

This role is within our Strategic Industries group, and specifically within the team looking after strategic accounts in the Energy and Utilities vertical.

The TAM is the centerpiece of value to our Enterprise Support customers, working alongside the broader dedicated account team. If you wish to be at the forefront of customer strategies and innovation, come join us!

Additional resources

https://aws.amazon.com/premiumsupport/plans/enterprise/

https://youtu.be/q45zIvD51Fg

https://www.youtube.com/watch?v=0cmOkLArdwY

Culture

We’re passionate about supporting the needs of our people and their family members.

Benefits include Healthcare, Employee Assistance Programs and Global Mobility opportunities.

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.

Key job responsibilities

• Develop trusting relationship with customers, understand their business needs / drivers, review service disruptions, provide monthly / quarterly metrics and assist with pre-launch planning
• Utilize technical skills to solve difficult support issues and technical challenges
• Understand operational parameters and troubleshooting process for customer issues and escalations
• Advocate for customer needs to overcome adoption blockers and drive new feature development
• Improve customer capabilities by running workshops, operations and architecture reviews
• Ensure AWS environments remain operationally healthy whilst reducing costs and driving efficiencies to mitigate risks in customer operations plans and product adoption
• Work with customers across all levels from developers through to C-Suite executives
• Collaborate across multiple functions within AWS, such as: Solutions Architects, Business Developers, Professional Services Consultants, Global TAM teams and Sales Account Managers

Basic Qualifications

• Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment
• Experience in technical engineering
• Professional fluency in Portuguese and English

Preferred Qualifications

• Experience with AWS services or other cloud offerings
• Experience in internal enterprise or external customer-facing environment as a technical lead

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

AWS EMEA SARL (Spain Branch) - G84