Technical Account Manager - Enterprise Cloud (Portuguese)

Team Lewis; Madrid; A distancia; EUR 110.000 - 150.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Healthcare

Global Mobility opportunities

Descripción de la vacante

Amazon Web Services (AWS) is seeking a Technical Account Manager (TAM) for Enterprise Support in the Energy and Utilities vertical. This role supports strategic accounts, helping customers leverage AWS services to accelerate innovation and cloud adoption.

This position requires fluency in Portuguese and English, and experience in technical engineering and customer-facing roles. The role offers mentorship, training toward AWS certifications, and opportunities to influence product development and

Formación

• Experience with operational parameters and troubleshooting in a distributed systems environment.
• Experience in technical engineering.
• Professional fluency in Portuguese and English.

Responsabilidades

• Develop trusted relationships with customers and review service metrics.
• Utilize technical skills to resolve complex support issues.
• Understand operational parameters and troubleshooting processes for customer issues and escalations.
• Advocate for customer needs to overcome adoption blockers and drive feature development.
• Improve customer capabilities via workshops and architecture reviews.
• Ensure AWS environments remain healthy while reducing costs and driving efficiencies.
• Collaborate with Solutions Architects, Business Developers, and Sales teams.

Conocimientos

Portuguese-English fluency

Technical engineering experience

Customer-facing / TAM experience

Herramientas

AWS

Descripción del empleo

Amazon Web Services (AWS) is seeking a Technical Account Manager (TAM) for Enterprise Support in the Energy and Utilities vertical. This role supports strategic accounts, helping customers leverage AWS services to accelerate innovation and cloud adoption.

This position requires fluency in Portuguese and English, and experience in technical engineering and customer-facing roles. The role offers mentorship, training toward AWS certifications, and opportunities to influence product development and