TECHNICAL ACCOUNT MANAGER

Cushman & Wakefield; Madrid; On-site; EUR 60,000 - 90,000; Full time

Job summary

Cushman & Wakefield Madrid is seeking a Technical Account Manager to strengthen relationships with multinational clients and drive delivery excellence across engineering and project management services. You will collaborate with in-country teams, Sales, and client stakeholders to ensure aligned expectations, governance, and continuous improvement.

The role requires a technical background, strong communication in English, and the ability to manage multiple tasks in a fast-paced, international

Qualifications

• Degree in Architecture, Civil Engineering or Engineering management.
• 2-5 years of experience in a technical field.
• Excellent oral, and written communication skills in English.
• Strong interest in program management and willingness to learn.
• Strong organizational skills to effectively prioritize and manage multiple tasks to meet deadlines.
• Result-oriented logical thinking and problem-solving ability.
• Experience in engineering / architectural / construction projects is an advantage.
• Experience in client/account management and business development is an advantage.
• Experience working with variable stakeholders in an international environment is an advantage.
• Understand real estate project services and the complexity of international business is an advantage.

Responsibilities

• Build, maintain and improve relationships with key client stakeholders and tailor services to their goals.
• Ensure delivery teams are involved at the right time and support client needs.
• Collaborate with internal departments to develop strategies that enhance client experience and drive growth.
• Address issues and complaints promptly and effectively.
• Collaborate with Sales on discussions/renewals of Master Service Agreements with multinational Clients to secure TAM appointments.

Skills

Degree in Engineering

English proficiency

Program management

Organizational skills

Problem solving

Multi-cultural collaboration

Client/account management

International environment experience

Education

Degree in Architecture, Civil Engineering or Engineering management

Job description

Job Title

TECHNICAL ACCOUNT MANAGER

Job Description Summary

PDS is a large and growing service line withing Cushman & Wakefield’s Europe, Middle East & Africa business. Over the past four years we have expanded our coverage and services in areas of project management, building consultancy, interior design, cost and MEP engineering and introduced new commercial models. We are one of the world’s leading real estate services companies and see potential to grow further with prestige clients, new sectors and closer collaboration across other C&W service lines. To reflect and fuel this continuing growth, we are adding new positions to the regional Sales & Technical Account Management function. This represents an opportunity to help shape and drive the business and work across a diverse range of clients, market teams and the wider C&W network. The position of the Technical Account Manager within the Sales & Technical Account Management Team supports providing Technical Account Management (TAM) Services for C&W multi-national clients as a true market differentiator and selling point, delivering Operational excellence with ensuring consistency, standardization and continuous improvements.

Job Description

Core responsibilities

The Technical Account Manager collaborates in building, maintaining and improving relationship with key Client stakeholders, including but not limited to:

• understand Clients’ goals, challenges, preferences and ensure C&W services are tailored to them,
• ensure that the delivery teams get involved at the right time, proactively support Client needs and generating down the line project business,
• collaborate with various C&W internal departments to develop strategies that enhance client experience and drive business growth,
• address issues and complaints promptly and effectively.

The Technical Account Manager collaborates in the management, control and optimization of multiple projects across Client’s project portfolio including but not limited to:

• oversee the activities of key stakeholders and ensure that Governance structure and processes are implemented with responsive tools and deliverables (governance reviews, best practices, digitalized outputs e.g. Ingenious, Engage),
• onboard & continuously train in-country PDS teams to be aligned with Client’s expectations, financial targets, project KPIs,
• monitor C&W performance, identify areas for improvement and good practice to be shared across the regional platform,
• manage the communication of emerging delivery issues in collaboration with the local project delivery team, providing a transparent, logical and solid response that balance the interests of each party.
• The Technical Account Manager will collaborate with the Sales Team and contribute to the discussions / negotiations / renewals of Master Service Agreements with existing or new multi-national Clients to win TAM appointments as qualified sponsor of the proposed delivery model.

Skills and Qualifications

The Technical Account Manager need to have a technical background with the ability to support the business. The Technical Account Manager will need to understand the basics of C&W PDS discipline and services provides and support business opportunities to PDS in-country Teams.

Skills and Qualifications:

• • Degree in Architecture, Civil Engineering or Engineering management,
  • 2-5 years of experience from a technical field,
  • Excellent oral, and written communication skills in English,
  • Strong interest in program management and willingness to learn,
  • Strong organizational skills to effectively prioritize and manage multiple tasks to meet deadlines,
  • Result-oriented logical thinking and problem-solving ability,
  • Appreciative of diversity, polite and effective in a multi-cultural, multi-national organization,
  • Experience in engineering / architectural / construction projects is an advantage,
  • Experience in client/account management and business development is an advantage,
  • Experience working with variable stakeholders in an international environment is an advantage,
  • Understand real estate project services and the complexity of international business is an advantage.

Location: MADRID

Cushman & Wakefield is an equal opportunity / affirmative action employer. All qualified candidates will receive consideration for employment without regard to ethnicity, gender, gender identity or expression, sexual orientation, age, disability, religion, marital status, or any other legally protected characteristic. Cushman & Wakefield is committed to equity in employment, and our goal is to have a diverse, inclusive and barrier-free workplace. If you are a person with a disability and need any other accessible accommodations during the hiring process, you are invited to bring this to the Talent Acquisition Advisor’s attention once they have made contact.

INCO: “Cushman & Wakefield”