Team Manager – International Luxury Retail Brand

MODE SEARCH Ltd.; Barcelona; Presencial; EUR 42.000 - 62.000; Jornada completa

Descripción de la vacante

Mode Search Ltd. is seeking an experienced Team Manager to join the Barcelona flagship for a leading international luxury brand. You will oversee day-to-day store performance, lead sales, operations, and clienteling initiatives, and step in for the Store Manager when needed.

The role requires at least 5 years in retail management, fluency in Spanish (Catalan) and English, and a track record of developing talent and driving premium customer experiences in a luxury environment.

Formación

• Minimum of 5 years in retail management or luxury retail.
• Proven ability to lead and develop teams.
• Fluent in Spanish (Catalan) and English.
• Degree-level education preferred.

Responsabilidades

• Support the Store Manager in all aspects of store performance, including sales, service, operations and team development.
• Drive achievement of store sales targets, category objectives and KPIs.
• Lead, motivate and coach the team to deliver outstanding commercial results.
• Develop and execute clienteling strategies to strengthen relationships with existing clients and attract new customers.
• Ensure hospitality standards and luxury service deliver a memorable customer experience.

Conocimientos

Team leadership

Clienteling

Sales leadership

Operations management

Staff development

Educación

Degree preferred

Descripción del empleo

Mode Search is supporting a leading international luxury retail brand in the search for an experienced Team Manager to join its Barcelona flagship location. This opportunity is suited to a dynamic retail leader with a passion for client experience, team development, and driving commercial performance within a premium or luxury environment.

The position is based in Barcelona and operates within a retail store setting. Reporting directly to the Store Manager, the Team Manager will oversee day-to-day store performance, support the development of sales, operations and security teams, and assume responsibility for the store in the Store Manager’s absence. This role combines commercial leadership, operational excellence, and exceptional client service, ensuring the highest standards of customer experience are consistently delivered.

The Role

• Support the Store Manager in leading all aspects of store performance, including sales, service, operations, and team development.
• Take full responsibility for store operations and team leadership when the Store Manager is absent.
• Drive the achievement of store sales targets, category objectives, and key business performance indicators.
• Lead, motivate, and inspire the team to consistently deliver outstanding commercial results.
• Develop and execute clienteling strategies to strengthen relationships with existing clients and attract new customers.
• Maintain a strong presence on the sales floor, acting as a role model for service excellence and sales leadership.
• Build and nurture long-term relationships with key clients and local stakeholders.
• Drive business growth through a focus on priority product categories and strategic commercial initiatives.
• Champion a client-first culture, ensuring every customer interaction reflects the highest standards of luxury service.
• Coach and develop team members through regular feedback, performance conversations, and in-the-moment support.
• Monitor client feedback and implement actions to continuously enhance the customer experience.
• Ensure hospitality standards and in-store experiences create memorable and differentiated customer journeys.
• Recruit, develop, and retain high-performing talent to build a diverse and engaged team.
• Set clear objectives and performance expectations aligned with business goals.
• Support succession planning and individual development through training and coaching initiatives.
• Oversee operational processes to ensure efficiency, accuracy, and consistency across all store functions.
• Maintain strong back-of-house organisation and identify opportunities for process improvements.
• Ensure compliance with company policies, procedures, and internal control standards.

Requirements

• Minimum of 5 years’ experience in retail management, luxury retail, or a customer-focused service environment such as hospitality.
• Demonstrated success in achieving and exceeding sales targets through effective team leadership.
• Proven ability to develop business opportunities, build client relationships, and grow market presence.
• Strong leadership, coaching, and people development skills.
• Excellent communication and interpersonal abilities, with the capability to influence and inspire teams.
• Hands-on approach with the flexibility to support both sales floor and operational activities as business needs require.
• Fluent Spanish (Catalan) and English language skills are essential.
• Additional language capabilities would be advantageous.
• Degree-level education is preferred.

Please note: Due to the volume of applications, we are unable to provide individual feedback at this stage. Successful applicants will be contacted in due course.