Team Leader- Inbound Sales, Italy

MSC Cruises; Valencia; Presencial; EUR 42.000 - 54.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive fixed salary

Performance-based incentive

Leadership career development

Descripción de la vacante

MSC Cruises in Valencia is seeking a Sales Team Leader to steer our Sales Agents in a dynamic, international sales environment.

You will coach, motivate and develop the team while driving sales performance, conversions, and revenue, ensuring exceptional customer experience.

The role offers a competitive fixed salary plus incentives, with opportunities to advance your leadership career within MSC Cruises.

Formación

• 4 years of sales experience in a target-driven environment.
• Previous Team Leader experience is a plus, but strong leadership potential is essential.
• Proven track record of achieving sales targets and KPIs.
• Strong commercial mindset and coaching skills.
• Experience in travel, tourism, hospitality, OTA, cruise or complex-product sales is an advantage.
• Native-level Italian is required; proficiency in English is an advantage ; additional languages are a plus.
• Full right to work in Spain.

Responsabilidades

• Lead, coach and motivate Sales Agents through daily feedback and performance support.
• Monitor team performance across sales, conversion, upselling, revenue, productivity, CSAT and quality KPIs.
• Provide real-time coaching on consultative selling, objection handling and closing techniques.
• Support agents with complex customer situations and high-value bookings.
• Identify performance gaps and implement actions to improve sales results and individual performance.
• Manage real-time team operations, including breaks and intra-shift adjustments.
• Handle customer escalations and collaborate with Regional Management, Quality and WFM teams.

Conocimientos

Team leadership

Coaching

Sales targets

Customer experience

Descripción del empleo

Where passion meets opportunity

The best of your adventures is the one you have yet to sail!

Your Purpose

Where passion meets opportunity

The best of your adventures is the one you have yet to sail.

Join MSC Cruises' Excellence Hub in Valencia as a Sales Team Leader and lead our Sales Agents in a dynamic, international sales environment.

Your mission will be to coach, motivate and develop your team while driving sales performance, conversion and revenue, ensuring exceptional customer experience.

Your Impact

• Lead, coach and motivate Sales Agents through daily feedback and performance support.
• Monitor team performance across sales, conversion, upselling, revenue, productivity, CSAT and quality KPIs.
• Provide real-time coaching on consultative selling, objection handling and closing techniques.
• Support agents with complex customer situations and high-value bookings.
• Identify performance gaps and implement actions to improve sales results and individual performance.
• Manage real-time team operations, including breaks and intra-shift adjustments.
• Handle customer escalations and collaborate with Regional Management, Quality and WFM teams.

Your Journey so far

• 4 years of sales experience in a target-driven environment.
• Previous Team Leader experience is a plus, but strong leadership potential is essential.
• Proven track record of achieving sales targets and KPIs.
• Strong commercial mindset and coaching skills.
• Experience in travel, tourism, hospitality, OTA, cruise or complex-product sales is an advantage.
• ¡Native-level Italian is required; proficiency in English is an advantage ; additional languages are a plus.
• Full right to work in Spain.

What we offer

• Competitive fixed salary + performance-based incentive.
• International, high-performance sales environment.
• Opportunity to develop your leadership career within MSC Cruises.
• A role where your leadership directly impacts people, customer experience and commercial results.

Working Hours: Rotating shifts, including morning and afternoon shifts, with flexibility to work some weekends.

Location: Valencia, Spain

Ready to lead the extraordinary?

and inspire your team to turn customer dreams into unforgettable journeys.

Our commitment

We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet.

Ready to turn your passion into something extraordinary? Your journey starts here!