Team Leader (Catalan - speaking) - On-site - Fashion Industry PK01

Concentrix; Bellprat; On-site; EUR 21,000 - 26,000; Full time

Benefits offered by this job

Private medical insurance

Central Barcelona location

Referral bonus

Career development programs

Job summary

Concentrix in Barcelona is seeking a motivated Team Leader to supervise and support a customer service team in the fashion sector. You’ll oversee daily activities, monitor performance, and coach staff to hit targets while maintaining service quality.

This role requires Catalan and English proficiency, an associate degree, and 2–4 years of team leadership or coaching experience. Expect a 39-hour weekly schedule, a permanent contract, and opportunities for career development, plus a private

Qualifications

• Bilingual in Catalan and English is preferred.
• Two to four years of relevant professional experience.
• Experience coaching, mentoring, or supervising team members.

Responsibilities

• Supervise day-to-day activities of a customer service team.
• Coach and mentor team members through regular feedback sessions.
• Monitor KPIs and service quality; implement improvement plans.
• Ensure customer service delivery meets contractual requirements.
• Communicate goals and updates clearly to the team.
• Support agents with escalated inquiries and provide guidance.
• Lead team meetings and organize team activities to foster collaboration.
• Follow company policies while promoting Concentrix values.

Skills

Catalan & English

Team leadership

Coaching

KPI monitoring

Customer service

Multitasking

Education

Associate degree

Job description

Ready to take the next step in your leadership career?At Concentrix, we’re looking for a motivated Team Leader in Barcelona to supervise and support a customer service team within the fashion industry. If you’re passionate about people development, enjoy working in a fast-paced environment, and know how to turn performance goals into results, we’d love to meet you!Your responsibilities- Supervise the day-to-day activities of a customer service team, including attendance and performance monitoring.- Coach and mentor team members through regular feedback sessions to help them achieve their individual and team targets.-Monitor KPIs and service quality, identifying performance gaps and implementing improvement plans when needed.- Ensure customer service delivery meets contractual requirements and business objectives.- Communicate goals, expectations, and relevant updates clearly to your team.- Support agents with escalated customer enquiries, providing guidance and expertise when needed.- Lead team meetings, encourage open communication, and organize team activities to strengthen collaboration.- Follow company policies and procedures while promoting Concentrix values and a positive team environment.What we’re looking for- Proficient or bilingual in Catalan + English- An associate degree or equivalent qualification in a relevant field is preferred.- Two to four years of relevant professional experience is preferred.- Previous experience coaching, mentoring, or supervising team members.- Strong communication and interpersonal skills.- A results-oriented mindset, with the ability to motivate others and drive performance.- Excellent organizational and problem-solving skills, with the ability to prioritize tasks and meet deadlines.- The ability to remain calm under pressure and follow through on commitments.- Flexibility to adapt to business needs and working schedules.What’s in it for you- 39 hours/week permanent contract: rotative Monday to Sunday from 09:00 to 23:00- Salary 23.376 euros gross/year + up to 2000 euros gross/year in bonus + private medical insurance- Central location in Barcelona- Bring-a-friend (referral) bonus opportunities- Career development programs and specialized coursesReady to take the lead?Join Concentrix and help your team deliver outstanding customer experiences for a brand in the fashion industry.Concentrix is an equal opportunity employerWe're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.R1773312