Team Lead IT Service Desk — German & English (Remote)

Douglas; Pontevedra; Híbrido; EUR 40.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible working model (office, hybrid

DKV private health insurance

Gym Sponsorship

English and German language classes

23 holiday days

Descripción de la vacante

rindus is expanding its team and seeking an experienced IT Support Lead to own and optimize day-to-day support processes. You will manage a service desk team, promote a customer-first culture, and drive knowledge management and self-service initiatives.

Fluency in English and German is required, with experience in Jira Service Management, Confluence, or ServiceNow. The role offers flexible remote/hybrid work and collaboration across European partners.

Formación

• Experience in IT Support or Service Desk with initial team leadership
• Solid understanding of ITIL processes (Incident, Request, Knowledge)
• Experience with Jira Service Management, Confluence and/or ServiceNow
• Structured and analytical approach with high empathy for end users
• Proficiency in English and German

Responsabilidades

• Lead and optimize day-to-day support processes (Incident, Request, Knowledge)
• Manage and mentor the support process team across regions
• Develop and maintain a Knowledge Base and promote self-service portals
• Collaborate with the IT Platform team to improve the ITSM platform and monitor KPIs

Conocimientos

Leadership

ITIL processes

English & German

Agile working methods

Knowledge management

Herramientas

Jira Service Management

Confluence

ServiceNow

Descripción del empleo

rindus is expanding its team and seeking an experienced IT Support Lead to own and optimize day-to-day support processes. You will manage a service desk team, promote a customer-first culture, and drive knowledge management and self-service initiatives.

Fluency in English and German is required, with experience in Jira Service Management, Confluence, or ServiceNow. The role offers flexible remote/hybrid work and collaboration across European partners.