Support Specialist Imaging Systems - Spain

Brainlab; Madrid; A distancia; EUR 45.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Company car, cell phone, laptop - also

Flexible working hours and homeoffice

Comprehensive training and continuing-

Descripción de la vacante

Brainlab is seeking a Support Specialist Imaging Systems for Spain. You will install, upgrade, and maintain imaging devices and software in hospitals, delivering expert technical assistance remotely while coordinating with the Support team.

You will travel internationally up to 80% and work from home, ensuring top-tier customer service. The role requires a technical degree and strong diagnostic skills, with fluency in English and Spanish and great communication abilities.

Formación

• Requires a technical degree and strong diagnostic abilities.
• Experience in healthcare tech or imaging is a plus.
• Fluent in English and Spanish with excellent communication skills.

Responsabilidades

• Install and configure imaging systems and software in hospitals.
• Perform maintenance, upgrades, and safety tests; troubleshoot autonomously.
• Provide exemplary customer support and clear documentation of service activities.
• Coordinate with Support Manager and teams to ensure timely service delivery.

Conocimientos

Analytical thinking

Troubleshooting

Problem solving

Customer service

English and Spanish

Communication skills

Educación

Technical degree in electrical engineering

Herramientas

Salesforce CRM

MS Office

Descripción del empleo

Support Specialist Imaging Systems - Spain

• Full-time
• Department: Support

Founded in Munich, Germany in 1989, Brainlab develops, manufactures and markets software-driven medical technology, enabling access to improved, more efficient, less-invasive patient treatments. Our key to success is our creative, talented and hard-working team, which consists of around 2400 dedicated and inspiring individuals in 25 locations worldwide. To succeed in reaching our targets, we are seeking committed colleagues who can stand behind our core values curious, authentic and useful.

We are looking for an additional team member to join our technical customer support team. As a Brainlab Support Specialist, you are responsible for providing outstanding service to our customers and achieve this thanks to your extensive technical knowledge.

As a Brainlab service professional, you are the face to the customer, ensure that customer equipment is installed, maintained and serviced and that the clinical staff receives professional technical assistance. Being part of a team for our new and revolutionary product line you have the opportunity to grow within our company.

You are working independently from your home office.

Main responsibilities will include:

• Install new Brainab devices and software in hospitals
• Install SW/HW upgrades
• Perform Maintenance and Inspection of systems/devices incl. Electrical Safety Tests in specified time
• Perform Troubleshooting independently
• Repair systems/devices and minimize down time
• Complete every installation or service assignment quickly and efficiently
• Plan, organize, and implement all service assignments conscientiously and independently following the directive from the Support Manager
• Perform mandatory administrative tasks accurately
• Document performed services according to Brainlab policies
• Provide ideas and innovation to improve current products, provide sustainable input for continued engineering
• Keep customers up-to-date regarding open requests, maintain good customer relationship and deliver high level customer service
• Maintain good and efficient communication between customers, colleagues and superior

• Technical degree in electrical engineering, electronics, mechatronics or similar
• Preferable 1-3 years’ experience in a technical support role ideally for a healthcare company or provider
• Experience in the field of X-ray imaging systems or scanners is a plus
• Good knowledge in the area of computer and network technologies
• Strong analytical, troubleshooting, and problem solving skills
• Highly motivated and customer oriented personality as well as the ability to prioritize tasks and work self sufficiently
• Excellent organization and time management skills, ability to manage several work streams simultaneously
• Ability to work well individually and in a team environment
• High flexibility and willingness to travel internationally up to 80% of the time
• Excellent communication skills in English and Spanish
• Basic MS Office knowledge
• Salesforce.com (CRM) knowledge is a plus
• Necessary to possess a valid driving license

• A mutually-supportive, international team
• Meaningful work with a lasting impact on medical technology
• Company car, cell phone, laptop - also for private use
• Flexible working hours as well as homeoffice
• Comprehensive training and continuing education opportunities