Student Services Coordinator Study Abroad Programs

Expanish - Cultural Immersion Programs; Barcelona; Presencial; EUR 20.088 - 26.784; Jornada completa

Descripción de la vacante

Expanish seeks a Student Services Coordinator to join our Barcelona team. You will manage arrival experiences, orientations, and the front-desk, serving as the first contact for students and guiding them through local information, emergencies, and program details.

The role blends administrative coordination, student engagement, and cultural activity planning within a multicultural setting. Fluency in Spanish and English is required, with Catalan a plus, and a passion for helping students thrive.

Formación

• Native-level Spanish and advanced English required.
• Catalan language is a plus.
• Highly organized with attention to detail.
• Experience in international education or hospitality.
• Strong interpersonal and problem-solving skills.

Responsabilidades

• Coordinate arrival and orientation for new students.
• Serve as main contact during office hours and respond to inquiries.
• Monitor payments and maintain student database.
• Organize cultural activities, trips, and workshops.
• Ensure high student satisfaction and manage feedback.

Conocimientos

Interpersonal skills

Administrative skills

Multitasking

Customer service

Event coordination

Descripción del empleo

Student Services Coordinator – Study Abroad Programs (Barcelona)

Expanish is an award-winning Spanish language school and study abroad provider with locations in Barcelona, Madrid, Valencia and Málaga (Spain) as well as Buenos Aires (Argentina) and Costa Rica. For over 19 years we have offered high-quality Spanish language programs and cultural experiences for students from all around the world.

Conditions

• Full‑time position
• Hours: 30 hours per week
• Contract: Temporary August 2026–May 2027
• Availability: Immediate start

Your Role at Expanish

As part of the Operations team, you will play a key role in creating memorable experiences for our students from their first day to their last. This role blends student services, administrative coordination, and social and engagement program management.

We’re looking for a highly organized, customer‑focused individual with strong interpersonal skills, a proactive mindset, and a knack for problem‑solving. You’ll be the first point of contact for many students, ensuring a welcoming environment, smooth administration, and a vibrant social and cultural program. If you’re passionate about helping others, thrive in a multicultural environment, and are eager to contribute to a positive student experience, this role could be a perfect fit!

Key Responsibilities

Student Services

• Oversee the arrival and orientation of new students, ensuring a smooth and friendly first experience.
• Support students with general requests, including local information and emergencies, and be the main point of contact during office hours.
• Advise students pre‑departure and help resolve any questions or concerns.
• Cover the school reception during operating hours: answer inquiries in person, by phone, WhatsApp, and email, and assist potential new visitors.
• Serve as the 24‑hour emergency contact on a rotational basis with the team.

Administration

• Process new student enrollments and withdrawals, ensuring the student database is kept up to date and all records are accurately maintained.
• Keep the Student Portal current by uploading schedules, announcements, resources, and other relevant program information to ensure students have timely and easy access to essential updates.
• Monitor tuition and program fee payments, follow up with students regarding outstanding balances, and keep accurate payment‑tracking records.
• Manage printing, photocopying, and the purchase of teaching materials according to faculty needs.

Activities, Trips & Cultural Engagement

• Design, promote, and deliver the activities agenda aligned with student interests, incorporating both free and paid options.
• Organize cultural workshops, social events, and weekend trips in partnership with trusted providers, ensuring high quality and clear communication of costs, meeting points, and schedules.
• Maintain annual event and trip calendars, taking into account seasonality and maximizing student participation.
• Oversee student satisfaction with the cultural engagement piece, ensuring an average rating of 90% or higher.
• Orchestrate photo archive.
• Coordinate and accompany on‑site activities and day trips, occasionally during weekends, ensuring smooth logistics and a positive student experience.

Feedback & Quality Assurance

• Distribute and collect student feedback forms.
• Analyze feedback and elaborate evaluation reports.
• Log, follow up, and resolve complaints within established timelines.
• Communicate relevant feedback to department heads and management, ensuring quick resolution and continuous improvement.

Additional Duties

• Support and assist other departments when necessary and provide assistance when other employees are on leave (academics, internships, housing, activities, front desk, etc.).

What We’re Looking For

• Perfect fit with the company’s values
• High energy, positive attitude, and excellent interpersonal skills.
• Strong administrative skills: organized, detail‑oriented, and able to multitask.
• Experience in International Education.
• Experience in customer service, event coordination, or hospitality.
• Native‑level Spanish and advanced proficiency in English are required. Proficiency in Catalan will be considered a strong asset.
• Ability to thrive in a multicultural environment and remain calm under pressure.
• Spanish work permit (or local equivalent).