Strategic Technical Account Manager - Networking & Security

Fortinet, Inc.; Madrid; Presencial; EUR 45.000 - 65.000; Jornada completa

Descripción de la vacante

Fortinet, Inc. in Madrid, Spain, is seeking an experienced technical support professional for an office-based role four days a week.

The candidate must be fluent in Spanish and English at business level, with a strong background in networking, security technologies, and customer-facing support. The role requires troubleshooting complex Fortinet products, acting as a trusted advisor, and coordinating with R&D as needed.

Formación

• Strong knowledge of data networking protocols (TCP/IP, routing, switching)
• Hands-on experience with security technologies (firewalls, IDS/IPS, VPN, WAF)
• Proven troubleshooting and problem-solving skills
• Experience in face-to-face and remote customer management
• Background in technical support within telco or large enterprise
• Excellent interpersonal and communication skills
• Fortinet product experience is a plus

Responsabilidades

• Understand customer business and technical needs delivering guidance and support
• Act as trusted advisor with recommendations and best practices
• Perform advanced troubleshooting across Fortinet products and lab environments
• Own incidents and drive timely resolutions
• Manage customer communications until case closure
• Participate in customer calls and meetings
• Produce service reports for stakeholders
• Escalate issues to R&D with proper follow-up

Conocimientos

Networking TCP/IP

Routing & Switching

Security products

Troubleshooting

Remote customer management

Customer communication

Telco/enterprise experience

Fortinet product familiarity

Educación

Bachelor’s degree in CS/Software Eng

Fortinet certifications (FCP/FCSS/FCX) advantageous

Descripción del empleo

Fortinet, Inc. in Madrid, Spain, is seeking an experienced technical support professional for an office-based role four days a week.

The candidate must be fluent in Spanish and English at business level, with a strong background in networking, security technologies, and customer-facing support. The role requires troubleshooting complex Fortinet products, acting as a trusted advisor, and coordinating with R&D as needed.