Strategic Partner Manager

Amazon; Madrid; Presencial; EUR 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private Medical Insurance

Dental, Vision & Life Insurance

Pension Plan

Maternity & Parental Leave

Paid Time Off & Holidays

Commuter Benefits

Amazon Employee Discount

Descripción de la vacante

Twitch Interactive Spain, S.L.U. in Madrid is seeking a Strategic Partner Manager to support creators across recruitment, account management and community engagement within the Twitch Partner Program.

You will manage a portfolio of Partners, provide guidance on products and policies, document interactions in Salesforce, contribute to events and cross‑functional initiatives, and drive creator success through data‑driven insights.

Formación

• Fluent in English (speaking, reading, writing).
• Bachelor's degree or equivalent practical experience.
• 3+ years of experience in client/partner management or related fields.

Responsabilidades

• Recruit high-potential creators and onboard them with analytics and monetization basics.
• Serve as primary contact for a portfolio of Twitch Partners and guide them on products and policies.
• Document creator interactions and portfolio data in Salesforce.
• Support planning and execution of IRL events to deepen creator relationships.
• Provide data-driven reports on creator performance and engagement.

Conocimientos

Strong analytical skills

Excellent communication

Educación

Bachelor's degree or equivalent practical experience

Herramientas

Salesforce

Descripción del empleo

Job ID: 10532123 | Twitch Interactive Spain, S.L.U. - J89

About Us

Twitch is the world's biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day.

We're about community, inside and out. You'll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We're on a quest to empower live communities, so if this sounds good to you, see what we're up to onLinkedInand X, and discover the projects we're solving on ourBlog. Be sure to explore ourInterviewing Guideto learn how to ace our interview process.

About the Role

The Strategic Partner Manager (SPM) supports the ongoing success of creators across the Twitch Partner program and plays a vital role in bringing new creators into the ecosystem. This role spans Creator Recruitment, Account Management, and Community Engagement, requiring a balance of analytical thinking and relationship management skills.

The role will work from Madrid, Spain and report into the Director of Global Spanish Partnerships.

You Will

Creator Recruitment

• Identify, evaluate, and reach out to high-potential creators who are new to Twitch or transitioning to livestreaming
• Guide creators through structured onboarding covering analytics, audience development, channel setup, and monetization fundamentals, support.
• Conduct stream reviews and support test-streaming to ensure smooth creator starts
• Maintain visibility in emerging creator communities across platforms (TikTok, YouTube, Instagram, etc.

Partner Touchpoints & Account Management

• Serve as primary point of contact for a portfolio of Twitch Partners
• Provide timely, high-quality support and guidance on Twitch products, policies, and best practices
• Maintain accurate documentation of creator interactions and portfolio data in Salesforce
• Collect and log partner feedback to inform product development and messaging

Community Management & Events (15% of time)

• Support planning and execution of IRL events to deepen creator relationships
• Maintain active presence in Partner community spaces (e.g., Discord)
• Represent Twitch at creator community moments as a brand ambassador
• Document creator insights and event outcomes

Administrative & Strategic Tasks

• Generate and maintain reports on creator performance and engagement
• Analyze data to identify trends and opportunities within creator portfolio
• Participate in cross-functional meetings and initiatives
• Support development of scalable solutions for creator needs

Team Collaboration

• Work closely with Marketing, Product, Sales, and other teams
• Participate in regular team meetings and planning sessions
• Share insights and best practices with broader partnerships team
• Contribute to process improvements and team initiatives

Success Metrics

• Creator recruitment and onboarding targets
• Partner retention and satisfaction rates
• Response time and quality of supportEvent participation and outcomes
• Documentation quality and timeliness
• Cross-functional collaboration effectiveness

Perks

• Private Medical Insurance
• Dental, Vision & Life Insurance
• Pension Plan
• Maternity & Parental Leave
• Paid Time Off & Holidays
• Commuter Benefits
• Amazon Employee Discount

About the team

The Global Partnerships team lies at the heart of Twitch. Our team is dedicated to serving streamers in our Twitch Partner Program from around the world. Our partner managers are custodians of meaningful and enduring relationships with our Partners. Our operations managers lead the execution and efficiency of critical processes used to support the Partner experience. Our program managers design and implement initiatives that acknowledge and enable Partner success. Collectively, we shape and evolve the Partner Program with meticulous care. Every decision is guided by the diverse needs of our streamers, who are the essence of Twitch's success.

Basic Qualifications

• Speak, write, and read fluently in English
• Bachelor's degree or equivalent practical experience
• 3+ years of experience in client/partner management, content acquisition, or related fields
• Demonstrated experience in relationship management and business development
• Strong analytical and communication skills

Preferred Qualifications

• Experience in digital media, gaming, or creator economy
• Knowledge of content creation platforms and livestreaming industry
• Experience using CRM systems (e.g., Salesforce)
• Project management experience
• Additional language skills relevant to the region

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.