Strategic Lead, Customer Audit & Due Diligence

Blumberg Capital Company; España; Vor Ort; EUR 120.000 - 180.000; Vollzeit

Zusammenfassung

BioCatch is seeking a Senior Lead, Customer Audit & Due Diligence Compliance to drive complex audits and due diligence engagements for strategic customers in the financial services space. You will partner with Legal, Security, and Sales to define methodologies, respond to RFI/RFPs, and ensure high-quality, regulator-aligned outcomes.

You will mentor managers and analysts, scale processes, and advance the maturity of the compliance program while maintaining strong stakeholder relationships across

Qualifikationen

• 8+ years of experience leading customer audits, due diligence, risk management, or RFI/RFP responses in financial services or regulated tech environments.
• Proven leadership in managing complex, customer-facing compliance activities.
• Strong customer-facing experience engaging with stakeholders at varying levels of technical depth.
• Deep understanding of cybersecurity controls, fraud prevention, and regulatory expectations.
• Proven ability to influence senior stakeholders and manage high-visibility issues.
• Strong strategic thinking combined with hands-on execution capability.
• Experience with cybersecurity, fraud, or risk-related subjects.
• Extensive use of GRC platforms (e.g., Archer, MetricStream, AuditBoard).
• Extensive use of SRM platforms (e.g., Loopio, Responsive, Anchor AI).
• Excellent written communication and editing skills.
• Ability to manage high volumes of concurrent requests under tight deadlines.

Aufgaben

• Lead end-to-end execution of complex, high-risk, or executive-level customer audits, due diligence, and RFI/RFP requests, including direct customer engagement.
• Serve as an escalation point for nuanced customer inquiries and non-standard requests.
• Support the Director in strategic planning, reporting, and cross-functional governance efforts.
• Partner closely with Sales, Legal, Information Security leadership, and executive stakeholders to obtain authoritative inputs.
• Set quality standards, review methodologies, and response strategies across the team.
• Draft, review, and finalize accurate, consistent, and customer-ready responses to highly technical and nuanced inquiries.
• Maintain and continuously improve designated sections of the internal response repository and supporting documentation.
• Review work product from mid- and junior-level team members and provide guidance and quality oversight.
• Escalate novel, sensitive, or high-risk issues to the Director as appropriate.
• Mentor and develop Managers, Senior Analysts, and Analysts.
• Drive operational excellence by defining scalable processes, metrics, and tooling.
• Identify efficiency opportunities and lead initiatives to streamline audit and due diligence workflows.

Kenntnisse

Audits & Due Diligence

Stakeholder Management

Cybersecurity controls

Regulatory compliance

GRC tools

Tools

Archer

MetricStream

AuditBoard

Loopio

Responsive

Anchor AI

Jobbeschreibung

BioCatch is seeking a Senior Lead, Customer Audit & Due Diligence Compliance to drive complex audits and due diligence engagements for strategic customers in the financial services space. You will partner with Legal, Security, and Sales to define methodologies, respond to RFI/RFPs, and ensure high-quality, regulator-aligned outcomes.

You will mentor managers and analysts, scale processes, and advance the maturity of the compliance program while maintaining strong stakeholder relationships across