Senior Leader, Customer Audit & Due Diligence Compliance

BioCatch; Madrid; On-site; EUR 90,000 - 130,000; Full time

Job summary

BioCatch is seeking a Senior Manager (Senior Lead) for Customer Audit & Due Diligence Compliance to oversee high‑impact audits and due diligence engagements, driving process maturity and acting as a trusted partner to senior stakeholders and customers.

This global role prefers candidates in the UK, Germany or Spain, reports to the Director – Customer Audit & Due Diligence Compliance, and requires 8+ years in audits/due diligence within financial services or regulated tech, with strong leadership

Qualifications

• 8+ years of experience managing customer audits, due diligence, risk management, or RFI/RFP responses within financial services or a regulated technology environment.
• Demonstrated leadership in managing complex, customer-facing compliance activities.
• Strong customer-facing experience and comfort engaging with stakeholders at varying levels of technical depth.
• Deep understanding of cybersecurity controls, fraud prevention, and regulatory expectations.
• Proven ability to influence senior stakeholders and manage sensitive, high-visibility issues.
• Extensive use of Governance, Risk, and Compliance (GRC) platforms (e.g., Archer, MetricStream, AuditBoard).
• Extensive use of Strategic Response Management (SRM) platforms (e.g., Loopio, Responsive, Anchor AI).
• Exceptional written communication and editing skills.
• Proven ability to manage high volumes of concurrent requests under tight deadlines.

Responsibilities

• Lead end-to-end execution of complex customer audits and due diligence, including RFI/RFPs.
• Serve as escalation point for nuanced inquiries and non-standard requests.
• Support the Director in strategic planning, reporting, and governance.
• Partner with Sales, Legal, Information Security, and executives to obtain inputs.
• Set quality standards and response methodologies across the team.
• Draft and finalize accurate, customer-ready responses to technical inquiries.
• Maintain and improve internal response repository and docs.
• Review work from junior members and provide guidance.
• Escalate high-risk issues to Director.
• Mentor and develop managers and analysts.
• Drive operational excellence with scalable processes and tooling.
• Identify efficiency opportunities and lead audit/due-diligence workflow improvements.

Skills

Customer audits

Due diligence

RFI/RFP responses

Regulatory compliance

Cybersecurity

Tools

Archer

MetricStream

AuditBoard

Loopio

Responsive

Anchor AI

Job description

BioCatch is seeking a Senior Manager (Senior Lead) for Customer Audit & Due Diligence Compliance to oversee high‑impact audits and due diligence engagements, driving process maturity and acting as a trusted partner to senior stakeholders and customers.

This global role prefers candidates in the UK, Germany or Spain, reports to the Director – Customer Audit & Due Diligence Compliance, and requires 8+ years in audits/due diligence within financial services or regulated tech, with strong leadership