Strategic IT Services Delivery Lead

Kyndryl Inc.; Bilbao; Híbrido; EUR 65.000 - 90.000; Jornada completa

Descripción de la vacante

Kyndryl Inc. seeks an experienced IT Services Delivery Leader to drive end-to-end service delivery for strategic clients across Bilbao and the Basque Country.

You will manage SLA adherence, security, risk, and continuous service improvement while partnering with clients to realize business outcomes. Based in Bilbao or nearby, you will lead cross-functional teams, apply incident/problem/change governance, and collaborate with SREs and Delivery Partners to maximize value.

Formación

• 5+ years leading delivery teams and ensuring service quality to customers.
• Strong knowledge of Kyndryl competencies, managed platforms, IT services, and technology vendors.
• Experience in leading teams through incident, problem and change management, and root cause analysis.
• Ability to partner with Delivery Partner(s) and work with SREs to generate positive customer outcomes.
• AIOps hands-on knowledge, automation and innovation-oriented mindset.
• Well versed for direct and constant interaction with the customer.
• Sympathetic and empowering delivery resource manager, fostering growth.
• Bachelor's degree preferred; Six Sigma, PMP, and/or ITIL certifications are a plus.

Responsabilidades

• End-to-end delivery of IT services, ensuring SLA compliance, operational stability, security, risk management, and continuous service improvement.
• Acts as a trusted advisor to the client, understands business objectives, manages customer satisfaction, and contributes to account growth by identifying transformation opportunities.
• Leads multidisciplinary teams, develops talent, coordinates resources, and shares responsibility for contract profitability through cost management and delivery optimization.

Conocimientos

Delivery leadership

Kyndryl platforms

IT services

Vendor management

AIOps automation

Customer interaction

Incident management

Problem management

Change management

Root cause analysis

SRE collaboration

Educación

Bachelor's degree

Descripción del empleo

Kyndryl Inc. seeks an experienced IT Services Delivery Leader to drive end-to-end service delivery for strategic clients across Bilbao and the Basque Country.

You will manage SLA adherence, security, risk, and continuous service improvement while partnering with clients to realize business outcomes. Based in Bilbao or nearby, you will lead cross-functional teams, apply incident/problem/change governance, and collaborate with SREs and Delivery Partners to maximize value.