Strategic Customer Success Lead - Global Accounts & Growth

Infinni; Islas Canarias; On-site; EUR 85,000 - 120,000; Full time

Benefits offered by this job

Relocation package

Beckham Law tax regime (Spain)

Job summary

INFINNI is seeking a Strategic Customer Success Manager to own a portfolio of agency accounts and drive retention, adoption and expansion. You’ll build trusted advisor relationships, identify upsell opportunities, and represent the company at global events.

This role requires discussing API, dashboard, integrations, and AI use cases with customers, collaborating with Product and Engineering, and traveling about 40% of the year. Relocation to Tenerife, Canary Islands is required.

Qualifications

• 5+ years in senior CS, AM, or commercial roles.
• Proven portfolio ownership and ability to close commercial opportunities.
• Track record in upselling and driving account growth.
• Excellent discovery and negotiation skills.
• Willing to travel ~40% and relocate to Tenerife.

Responsibilities

• Own a portfolio of agency accounts and build relationships with key stakeholders.
• Drive retention, adoption and expansion; identify upsell/renewal opportunities.
• Represent INFINNI at global events and generate new business opportunities.
• Conduct consultative discovery; understand needs and translate into use cases.
• Collaborate with Product and Engineering on API, dashboard, and AI use cases.

Skills

Customer success

Account management

Upselling

Relationship-building

Negotiation

Discovery

Technical discussions

Travel

Tools

API discussions

Job description

INFINNI is seeking a Strategic Customer Success Manager to own a portfolio of agency accounts and drive retention, adoption and expansion. You’ll build trusted advisor relationships, identify upsell opportunities, and represent the company at global events.

This role requires discussing API, dashboard, integrations, and AI use cases with customers, collaborating with Product and Engineering, and traveling about 40% of the year. Relocation to Tenerife, Canary Islands is required.