Strategic Client Delivery Lead – Workplace Solutions

JP Morgan Chase; Barcelona; Presencial; EUR 65.000 - 90.000; Jornada completa

Descripción de la vacante

J.P. Morgan is seeking a Client Service Delivery Lead within our Workplace Solutions and Equity Plan Management teams.

You will be responsible for end-to-end service delivery for a defined portfolio of clients, ensuring high levels of satisfaction and successful delivery of services. You will coordinate internal stakeholders, oversee governance activities, onboarding, and training, and report key client metrics to senior leadership.

Formación

• Excellent communication, presentation and active listening skills.
• Strong analytical, numerical, documentation, and procedural management skills.
• Ability to work independently, manage competing priorities, and meet tight deadlines in a fast-paced environment.
• Minimum of 3 years' experience managing or supporting a portfolio of clients in a client-facing environment.
• Demonstrated ability to build relationships and collaborate effectively across multiple teams and functions.

Responsabilidades

• Manage end-to-end service delivery for an assigned portfolio of clients.
• Build and maintain strong client relationships, ensuring client satisfaction and successful delivery of agreed services.
• Coordinate internal teams and stakeholders to ensure seamless execution of client requirements and service commitments.
• Oversee client governance activities, including client events, meeting preparation, calendar management, and maintenance of operational runbooks.
• Drive client standardization initiatives aligned to the firm's service offering and strategic objectives.
• Participate in implementation and onboarding projects, including leading client system training sessions prior to go-live.
• Identify gaps in system functionality and opportunities for process improvement; elevate enhancement requests and support prioritization efforts.
• Provide oversight of corporate actions in partnership with Corporate Actions and Relationship Management teams.
• Act as the first point of escalation for client issues, ensuring timely resolution and effective communication.
• Monitor, track, and present monthly client service metrics and performance reports to senior management.
• Travel to client sites as required to support relationship management and service delivery activities.

Conocimientos

Client management

Relationship building

Cross-functional collaboration

Communication

Presentation

Analytical skills

Time management

Educación

Bachelor's degree in Business, Finance, or related field

CEP Level 1 qualification

Descripción del empleo

J.P. Morgan is seeking a Client Service Delivery Lead within our Workplace Solutions and Equity Plan Management teams.

You will be responsible for end-to-end service delivery for a defined portfolio of clients, ensuring high levels of satisfaction and successful delivery of services. You will coordinate internal stakeholders, oversee governance activities, onboarding, and training, and report key client metrics to senior leadership.