Strategic Client Relationship Manager – Stock Plan Solutions

JPMorganChase; Barcelona; On-site; EUR 65,000 - 90,000; Full time

Job summary

JPMorganChase in Barcelona is seeking a Client Relationship Manager within Workplace Solutions. You will act as a trusted partner to a portfolio of named clients, managing relationships with users and decision makers, driving revenue and growth, and ensuring customers receive maximum value from our stock plan administration software.

You will collaborate with implementations, operations and service desk teams, grow the existing base with new value opportunities, and build a network of share

Qualifications

• Share Plan Experience is essential.
• Experience in Relationship Management in global companies.
• Proactive by nature. Go above and beyond to serve as a trusted adviser for your customers.
• Exceptional personal, listening, written and verbal communication skills are a must.
• Proven track record of successfully building and nurturing multi-level client relationships.
• Ability to lead and motivate, develop clear and creative solutions to complex problems and manage multiple initiatives simultaneously.
• Ability to understand customer requirements, identify, up-sell and cross-sell opportunities.

Responsibilities

• Develop and maintain strong relationships with multiple clients as assigned.
• Build depth in relationship by initiating contact and developing a relationship with decision makers.
• Manage the post-sales relationship for strategically significant accounts.
• Serve as the primary client contact and advocate for day to day and escalated issues and requests.
• Establish and maintain customer satisfaction across named accounts through account planning, proactive client communications, issue remediation and containment, as well as performance measurement.
• Meet assigned targets for profitable sales volume and growth objectives in assigned accounts.
• Keep up to date with industry information which could provide value to your clients or value internally.
• Build network of share plans advisors and experts in your region.

Skills

Share Plan Experience

Relationship Management

Proactive

Communication skills

Multi-level client relationships

Problem solving

Upsell/Cross-sell

Job description

JPMorganChase in Barcelona is seeking a Client Relationship Manager within Workplace Solutions. You will act as a trusted partner to a portfolio of named clients, managing relationships with users and decision makers, driving revenue and growth, and ensuring customers receive maximum value from our stock plan administration software.

You will collaborate with implementations, operations and service desk teams, grow the existing base with new value opportunities, and build a network of share