Strategic Account Manager – Retention & Growth (SaaS)

CloudTalk; Barcelona; Híbrido; EUR 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Unlimited PTO

Remote with hubs in Europe

Equity for performance

1:1 coaching

Descripción de la vacante

CloudTalk in Barcelona seeks an Account Manager to own retention and portfolio expansion for a growing SaaS client base. You’ll run Executive Business Reviews and build durable relationships with decision-makers.

As a strategic partner, you’ll translate CloudTalk capabilities into measurable ROI, collaborate with Product and Support, and navigate a hybrid Barcelona work setup with a clear growth path.

Formación

• Hands-on experience in Account Management or Customer Success within B2B SaaS.
• Proven ability to own renewals, manage a book of business and drive expansion.
• Experience owning customer health metrics and proactive risk management.
• Comfortable running Executive Business Reviews with multi-stakeholder teams.
• Strong commercial mindset and data-driven approach to portfolio management.

Responsabilidades

• Be the Strategic Business Partner for clients and run regular Exec reviews.
• Own retention and expansion across your portfolio and hit targets.
• Define and monitor customer health indicators and intervene early.
• Advocate for customers internally and collaborate with Product, Support and CS teams.

Conocimientos

Account Management

Customer Success

Renewals

Churn prevention

Executive Reviews

Stakeholder mgmt

HubSpot CRM

Analytics BI

English fluency

Herramientas

HubSpot

Gainsight

Planhat

Descripción del empleo

CloudTalk in Barcelona seeks an Account Manager to own retention and portfolio expansion for a growing SaaS client base. You’ll run Executive Business Reviews and build durable relationships with decision-makers.

As a strategic partner, you’ll translate CloudTalk capabilities into measurable ROI, collaborate with Product and Support, and navigate a hybrid Barcelona work setup with a clear growth path.