Store Supervisor - Barcelona

Pop Mart Spain S.L.; Guissona; Presencial; EUR 26.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Selected POP MART toys as appreciation

Structured bonus/commission scheme

Regular team social events

Employee Assistance Program

Corporate Benefits

Descripción de la vacante

POP MART Spain S.L. in Barcelona is seeking a Store Supervisor to lead daily retail operations and coach the sales team to deliver POP MART’s service standards.

You will oversee store performance, visual merchandising, inventory, and customer experience, coordinating with the Store Manager. Fluency in English is required; weekend availability is expected. This is a full-time, on-site role with opportunities to grow within the company.

Formación

• Excellent command of English, both spoken and written.
• Proactive attitude and strong customer service skills.
• Proven ability to develop and implement strategies to achieve sales targets.
• Demonstrated leadership skills, with experience in managing a team.

Responsabilidades

• Support Store Manager in daily management of the store and act as operational reference in their absence.
• Contribute to excellent customer service by addressing issues or complaints.
• Assist in training and coordinating the sales team, ensuring policy compliance.
• Collaborate to achieve sales targets by motivating the team and monitoring results.
• Monitor inventory levels and report replenishment needs or discrepancies.
• Support loss prevention and stockroom procedures.

Conocimientos

English proficiency

Leadership

Sales targeting

Team management

Organization

Administrative tasks

Time management

Team motivation

Herramientas

CEGID POS

Descripción del empleo

POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers. POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system. Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono. By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture. As of the end of first half of 2025, POP MART operates over 550 physical stores and more than 2,500 Robo Shops across the world. Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world.

Assistant Store Manager Industry: Designer toys and collectible pieces Location: Barcelona Job type: Full time Permanent Working Hours: 40 hours per week (Mon - Sun)

About POP MART Founded in 2010, POP MART is a market-leading entertainment company and a global champion of designer toy culture. Through global artist development, IP operations, and designer toy culture evangelism, we have built an integrated platform covering the entire designer toy value chain. Besides our original and iconic IPs such as Molly, Hirono, Skullpanda, and LABUBU, POP MART collaborates with top-tier toys and lifestyle brands including Disney, Universal Studios, and Sanrio to create collectible art toys featuring their iconic characters. POP MART has established a strong presence across key European markets, including Italy, UK, France, Spain, Germany and the Netherlands. As part of our strategic growth initiatives, we are focused on expanding our retail network into additional high-potential markets across Europe, continuing to strengthen our brand's position in the region. For more information, please visit www.popmart.com and our LinkedIn Career page.

What to Expect

• Gain valuable professional experience covering the entire retail life cycle
• Have the opportunity to work with people from different countries and cultures in a collaborative environment
• Receive structured customer service, retail operations and product training
• Be proactively involved in the company’s growth

Benefits

• Selected POP MART toys as appreciation gifts every month
• A structured bonus/commission scheme in line with the company’s and the individual’s performance
• Regular team social events
• Employee Assistance Program
• Corporate Benefits

The Role and Candidate

We are searching for a Store Supervisor to work alongside our Store Managers in Barcelona. This is a key role in managing the store in all aspects of retail operations and ensuring the sales team provides exceptional customer service that meets POP MART’s standards. This leadership position requires strong organisational skills, excellent communication abilities and a passion for retail management. Your enthusiasm for designer toys will make you a competitive candidate.

Responsibilities

• Support the Store Manager in the daily management of the store and act as the operational point of reference in their absence
• Contribute to ensuring excellent customer service by assisting in handling any issues or complaints
• Assist the Store Manager in training and coordinating the sales team, ensuring compliance with company policies and procedure
• Collaborate in achieving sales targets by motivating the team and monitoring daily results
• Monitor inventory levels, reporting replenishment needs or discrepancies to the manager
• Support loss prevention efforts and ensure proper management of stockroom procedures
• Ensure the store maintains high standards of order, cleanliness, and visual merchandising according to company guidelines
• Accurately perform opening and closing cash procedures, ensuring precision and punctuality
• Participate in team meetings and contribute to the communication of objectives, updates, and operational priorities
• Provide support for basic administrative tasks, such as shift planning and daily sales reporting
• Be available to work flexible hours

Requirements

• Excellent command of English, both spoken and written
• Proactive attitude and strong customer service skills, focused on delivering a memorable shopping experience
• Proven ability to develop and implement strategies to achieve sales targets
• Demonstrated leadership skills, with experience in managing a team
• Strong organizational skills and attention to detail
• Competence in administrative tasks (shift planning, reporting, etc.)
• Effective time management and prioritization skills
• Team-oriented mindset, with the ability to motivate and inspire others

Desirable but Not Essential

• Experience in the toy or collectibles industry
• Knowledge of visual merchandising techniques
• Familiarity with retail management software and point-of-sale systems (CEGID)

Working Hours Monday to Sunday Availability to work weekends and public holidays

*POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.

*As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.

POP MART is a rising global force in pop culture and entertainment. Our purpose is to celebrate daily moments and inspire through designer toys and fun experiences. Our focus is IP incubation & operations, designer toys & retail, theme parks & experiences, also digital entertainment. As of the end of first half of 2025, POP MART operates over 550 physical stores and more than 2,500 Robo Shops across the world. We manage & represent incredible artists from all over the world. Our roster spans dozens of iconic characters, like MOLLY, DIMOO, SKULLPANDA, THE MONSTERS, HIRONO and more. With our IP characters, we create iconic cross-overs. Our mission is to light up passion & bring joy around the world. POP MART is not just a brand, it's a galaxy of creative possibilities.