Barcelona Designer Toy Store Supervisor | Retail Growth

Pop Mart Spain S.L.; Barcelona; Presencial; EUR 26.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Selected POP MART toys

Bonus/commission scheme

Regular team social events

Employee Assistance Program

Corporate Benefits

Descripción de la vacante

POP MART Spain S.L. in Barcelona is seeking a Store Supervisor to lead daily retail operations and ensure an exceptional shopping experience across our stores.

You will support the Store Manager, train the sales team, handle customer queries, manage inventory, and monitor daily sales to drive targets while maintaining store standards and visuals in line with POP MART guidelines. Fluency in English is required, plus strong organizational and leadership skills to mentor a diverse team in a

Formación

• Excellent command of English, both spoken and written.
• Proactive attitude and strong customer service skills.
• Proven ability to develop and implement strategies to achieve sales targets.
• Demonstrated leadership skills with experience in managing a team.
• Strong organizational skills and attention to detail.
• Familiarity with retail management software (CEGID).

Responsabilidades

• Support the Store Manager in daily store operations and act as the reference point in their absence.
• Contribute to excellent customer service by addressing issues or complaints.
• Assist in training and coordinating the sales team and ensure policy compliance.
• Collaborate to achieve sales targets by motivating the team and monitoring results.
• Monitor inventory and report replenishment needs or discrepancies.
• Support loss prevention and stockroom procedures.
• Maintain high standards of order, cleanliness and merchandising per guidelines.
• Perform opening/closing cash procedures accurately and on time.
• Participate in team meetings and communicate priorities and updates.
• Provide support for shift planning and daily sales reporting.

Conocimientos

English proficiency

Customer service

Leadership

Sales targets

Team management

Organizational skills

CEGID

Herramientas

CEGID

Descripción del empleo

POP MART Spain S.L. in Barcelona is seeking a Store Supervisor to lead daily retail operations and ensure an exceptional shopping experience across our stores.

You will support the Store Manager, train the sales team, handle customer queries, manage inventory, and monitor daily sales to drive targets while maintaining store standards and visuals in line with POP MART guidelines. Fluency in English is required, plus strong organizational and leadership skills to mentor a diverse team in a