Stadium Retail Manager

Legends Global (Europe); Madrid; Hybrid; EUR 42,000 - 62,000; Full time

Benefits offered by this job

Childcare vouchers

Health insurance plan with Aegon

Wellhub app access

Generali pension scheme

Hybrid work up to 52 days a year

Pluxee restaurant card

Job summary

Legends Global is seeking a Stadium Retail Manager to lead multiple outlets within a major stadium in Madrid. You will manage Store Managers and staff to hit sales targets, deliver exceptional service, and uphold brand and operational standards across all points of sale.

Join a fast-paced, event-driven retail environment and drive commercial performance while developing high-performing teams and a premier fan experience throughout the venue.

Qualifications

• Minimum of 5 years' experience managing multiple retail locations.
• Experience coordinating external suppliers and service providers.
• Bachelor's degree in Business Administration, Marketing or a related field.
• Strong leadership, communication, analytical and problem-solving skills.
• Ability to thrive in a fast-paced environment with changing priorities.
• Advanced level of English, both written and spoken.
• Proficiency in Microsoft Office applications, including Word, Excel and PowerPoint.

Responsibilities

• Lead, motivate, and develop a large team of Store Managers and retail employees to achieve sales targets and deliver exceptional customer service.
• Oversee the day-to-day operations of all retail locations, including inventory management, cost control, and compliance with company policies.
• Maintain a strong on-site presence during matches and events, ensuring all retail locations operate smoothly and deliver outstanding customer experience.
• Coordinate retail operations before, during, and after events, ensuring compliance with quality, safety, and service standards.
• Manage relationships with suppliers and external partners, ensuring timely delivery of products and services while maintaining quality and cost standards.

Skills

Leadership

Team management

Customer service

Analytical thinking

Communication

Problem-solving

English proficiency

Education

Bachelor's degree in Business Administration, Marketing or related field

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

LEGENDS GLOBAL

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and centre through our white‑label approach.

Our network of 400 venues worldwide, hosting 20,000 events and entertaining 200 million guests each year, is powered by our depth of expertise and level of execution across every component—feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking—of world‑class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.

Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us!

THE ROLE

The Stadium Retail Manager will be responsible for leading and managing multiple retail locations within the stadium, overseeing a team of Store Managers and retail employees to ensure the achievement of sales targets, exceptional customer service and operational excellence across all points of sale.

This role is responsible for driving commercial performance, ensuring consistent execution of brand and operational standards, developing high‑performing teams, and delivering an outstanding fan and customer experience throughout the venue.

This position requires strong leadership, analytical thinking, excellent communication skills, and the ability to thrive in a fast‑paced, event‑driven retail environment.

WHAT WE CAN OFFER

• Childcare vouchers to make family life a little easier
• Access to a comprehensive health insurance plan with Aegon, available at a preferential employee rate to help keep you and your loved ones covered
• Wellhub app access to get your game on with your favourite sporting activities and keeping you active.
• The opportunity to enrol Generali’s pension scheme after your first year with the company, supporting your long‑term financial wellbeing and future planning.
• a flexible hybrid work setting giving you up to 52 days a year to work from home!
• a Pluxee restaurant card to treat yourself to great meals.

KEY RESPONSIBILITIES

Leadership & Team Management

• Lead, motivate, and develop a large team of Store Managers and retail employees to achieve sales targets and deliver exceptional customer service.
• Foster a high‑performance culture through coaching, performance management, and employee development.

Operations Management

• Oversee the day‑to‑day operations of all retail locations, including inventory management, cost control, and compliance with company policies and procedures.
• Identify operational challenges and implement solutions to improve efficiency, productivity, and overall performance.
• Maintain a strong on‑site presence during matches and events, ensuring all retail locations operate smoothly and deliver outstanding customer experience.
• Coordinate retail operations before, during, and after events, ensuring compliance with quality, safety, and service standards.
• Manage relationships with suppliers and external partners, ensuring the timely delivery of products and services while maintaining quality and cost standards, and identifying opportunities to enhance operational performance.

Sales & Customer Experience

• Define, implement, and monitor sales targets and key performance indicators (KPIs) for each retail location.
• Analyse sales performance and operational KPIs to identify trends and implement strategies that drive revenue growth and enhance customer experience.

Analysis & Business Planning

• Continuously evaluate sales data, operational metrics, and business processes to identify opportunities for improvement.
• Develop and execute strategic action plans to achieve commercial and operational objectives across all retail locations.

Cross‑Functional Collaboration

• Maintain clear and effective communication with team members, customers and business partners.
• Collaborate closely with cross‑functional teams, including Human Resources, Marketing, Visual Merchandising and Operations, to support business objectives and ensure consistent execution across the retail estate.

QUALIFICATIONS

To perform this role successfully, the candidate must be able to carry out each of the essential duties described above to a high standard.

The requirements listed below represent the knowledge, skills and experience required for the position:

• Minimum of 5 years' experience managing multiple retail locations with complex operations, including flagship stores or other large‑format, high‑volume retail environments.
• Experience managing and coordinating external suppliers and service providers.
• Bachelor's degree in Business Administration, Marketing or a related field.
• Demonstrated leadership, communication, analytical and problem‑solving skills.
• Ability to thrive in a fast‑paced environment while adapting to changing priorities and business needs.
• Advanced level of English, both written and spoken.
• Proficiency in Microsoft Office applications, including Word, Excel and PowerPoint.

INCLUSIVE WORKPLACE

At Legends Global, we are committed to leading the entertainment industry towards a greener, faster and more innovative digital future. There’s never been a better time to join our team. We aim to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make a significant impact from day one.

We are committed to active inclusion, diversity and equal opportunities. This commitment begins with our recruitment and selection process. We welcome discussions about flexible working arrangements.

If you need reasonable adjustments at any stage of our recruitment process, please let us know in your application. We are dedicated to providing a fair and transparent assessment process and will do our utmost to accommodate your needs.