Sr. Community Manager, EMEA-LATAM

Autodesk, Inc; Bellprat; On-site; EUR 53,000 - 78,000; Full time

Benefits offered by this job

Salary transparency

Global team collaboration

Job summary

Autodesk, Inc. seeks a Senior Community Manager to lead international community operations across EMEA and Latin America, managing the Spanish-language community and overseeing Portuguese, Turkish, and Arabic groups.

You'll collaborate with regional leaders, Expert Elites, and Autodesk teams to enhance engagement and experiences. You will report to the Senior Manager, Community Foundations & Operations, driving coverage, guidelines, and scalable processes across languages while building strong

Qualifications

• 5+ years in community management or operations, international scope.
• Strong Spanish and English written/spoken communication.
• Experience coordinating with vendors, partners or contingent teams.
• Comfortable with community metrics and escalation processes.
• Able to collaborate across regions and functions.

Responsibilities

• Lead day-to-day Spanish-language community operations, including forums and groups.
• Oversee Portuguese, Turkish, Arabic communities with local contacts and partners.
• Coordinate with EMEA teams and vendor channels for coverage and deliverables.
• Monitor community health, engagement, and recurring issues; escalate as needed.
• Partner with Marketing, Product, Support, Sales for cross-functional initiatives.
• Support regional user groups, webinars, meetups and peer learning activities.

Skills

Community management

International operations

Spanish language

English language

Vendor coordination

Tools

Khoros

Power BI

Common Room

Airtable

Job description

Job ID26WD101916Job Requisition ID #26WD101916Senior Community ManagerCommunity Foundations & International OperationsPosition OverviewAutodesk is looking for a Senior Community Manager to lead international community operations across EMEA and Latin America. You will manage our Spanish-language community directly and oversee Portuguese, Turkish, and Arabic community operations. French, German, and Ukrainian communities are covered by EMEA contingent community managers, who report to you for day-to-day operational coordination. You will work closely with customers, our community super-users - Expert Elites, regional user groups and their Group Leaders, and Autodesk teams to improve community experiences. This role reports to the Senior Manager, Community Foundations & Operations.ResponsibilitiesManage the Spanish-language community day to day, including forums and groups, member engagement, unanswered questions, and escalationsOversee community operations for Portuguese, Turkish, and Arabic, working with local contacts and service partners to maintain engagement, moderation, and appropriate coverageAct as the operational contact for EMEA contingent community managers covering French, German, and Ukrainian. Agree priorities within their approved scopes, check coverage and deliverables, and route supplier matters through established vendor-management channelsMonitor community health across assigned languages, including accepted solutions, member participation, and recurring issues. Follow up with Product and Customer Technical Support teams when additional expertise is neededApply community guidelines consistently, help keep discussions constructive, and handle or escalate sensitive situations when neededBuild working relationships with regional Marketing, Product, Support, Sales, and other Autodesk teams. Help colleagues participate in the community and bring customer feedback back into their workMaintain and nurture relationships with active members, community contributors, and local leaders, and find practical and new and innovative ways for them to share knowledge and take part in community activitiesPartner with the Expert Elite Program Operations Manager and program team to support existing Expert Elites and identify, nurture and nominate candidates across the Spanish, Portuguese, Turkish, and Arabic communitiesWork with the program team to support regional user groups, their leaders, and activities such as webinars, meetups, and peer learningSource and coordinate localized Community Blog content with customers and internal partners, including contributor outreach, translations, reviews, and publicationAdvise teams setting up or updating community forums and groups, sharing practical guidance on community management, moderation, and ongoing engagementUse community data and member feedback to identify issues, contribute to operational reviews, and follow through on agreed improvementsHelp improve international ways of working, including language coverage, localization processes, and appropriate use of automation toolsMinimum Qualifications5+ years of experience in community management, community operations, or a related customer-facing role, ideally across international marketsFluency in written and spoken Spanish and English. The role requires independently managing Spanish-language community conversationsExperience running online communities, including member engagement, moderation, community guidelines, and issue escalationExperience coordinating work delivered by contingent workers, agencies, or service providers, including coverage, priorities, and deliverablesStrong communication and relationship-building skills, with the ability to work with customers and colleagues across cultures and teamsComfortable using community metrics and customer feedback to set priorities, solve problems, and manage several activities at onceAbility to travel occasionally for team meetings or community activitiesPreferred QualificationsExperience with multilingual communities and localization or translation workflowsExperience working with expert contributors, customer advocacy programs, user groups, or community-generated contentFamiliarity with community and reporting tools such as Khoros, Power BI, Common Room, Airtable, or similar platformsGeneral familiarity with AI usage, Chat GPT, Claude, etc. AI prompt creationKnowledge of Autodesk products or the design, engineering, and manufacturing industriesThe Team @ AutodeskAutodesk Community brings customers together to find answers and share expertise. The Community Foundations & Operations team manages community spaces globally, working with customers and internal teams to keep them helpful, welcoming, and well run.#LI-MM2Learn MoreAbout AutodeskWelcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!Salary transparencySalary is one part of Autodesk’s competitive compensation package. For Spain based roles, we expect a starting base salary between 53,000 EUR and 78,100 EUR Annual. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.BelongingWe take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/global-belongingIn-Person Onboarding and Identity VerificationThis role may require in-person onboarding and/or in-person ID verification.