Client Services Team Manager

Autodesk, Inc; Bellprat; Híbrido; EUR 31.000 - 45.000; Jornada completa

Descripción de la vacante

Autodesk, Inc. is seeking a Client Services Team Manager (M1) to lead a team of 8–10 specialists, manage performance, and support multiple regional sales operations from Barcelona or Dublin with a hybrid-remote policy.

The role requires fluent English and an additional European language, plus experience in SAP/Siebel/Salesforce.com. You will report to the EMEA GEO Client Services Manager and collaborate across global teams while delivering high partner satisfaction and driving efficiency through

Formación

• Minimum 5 years of customer service experience.
• Experience with SAP sales order management, Siebel, and Salesforce.com preferred.
• Fluent in English and at least one other European language.

Responsabilidades

• Lead 8–10 direct reports and conduct regular one-to-ones and team meetings.
• Oversee performance management and coaching for team members.
• Support Sales regional operations, EOQ, escalation, DRB approval and issue resolution.
• Communicate with customers, partners, and internal stakeholders at all levels.
• Drive KPI improvements and ROI for the CS organization.

Conocimientos

Team leadership

Performance coaching

Stakeholder management

Customer service excellence

Communication

Educación

Degree in Business or related field

Herramientas

SAP

Siebel

Salesforce.com

Descripción del empleo

Job ID26WD101743Job Requisition ID #26WD101743Client Services Team Manager (M1)Position OverviewAs an M1 manager, you will own team lead responsibilities as well as manage a team of 8-10 direct reports. You will oversee the Client Services Specialist team, a vital part of Autodesk's support, ensuring customers' and partners’ requests are actioned with care and understanding. Depending on business needs, you will be the regional manager of designated sales regions. You will provide day-to-day team support, mentoring, and fostering team success. Reporting to the EMEA GEO Client Services Manager, you will be attached to our Barcelona or Dublin office, with a hybrid-remote work policy.Work Schedule: Monday to Friday, TBDResponsibilitiesExecute regular one-to-ones, team huddles, and monthly/quarterly team meetings with your direct reportsPerformance management of direct reports including calibration and addressing performance issues with coaching and performance improvement plansDrive best-case hygiene and case management for the teamGrow relationships with management and collaborate as one team, including vendors in IndiaSupport Sales regional support, including EOQ, escalation, DRB approval, etc.Manage escalations from internal/external stakeholdersCommunicate with your team, management, senior stakeholders, directors, customers, and partnersCollaborate with our EMEA & Global Team managers, and managers, sharing feedback and driving improvements in communication, KPIs, and case managementDeliver difficult messages effectivelyBe the point of contact for any projects assigned by management, with full accountability for driving and measuring ROIExemplify our Autodesk valuesLead engagement within your team and across our EMEA teamsCover for another Team Manager or managers as necessary and agreed uponSupport the business for EOQ and provide constructive input into the planBe a voice in CS Management team, sharing ideas or challenges seen by the wider CS teamEnsure high partner satisfaction by responding to escalations promptly and identifying trends for efficiencyAnalyze key metrics and initiate action plans for resource optimizationEstablish scalable partnerships to provide global solutionsMaintain good working relationships and communications with team members, vendors, and external partnersComplete all month-end and quarter-end activities flawlesslyAppreciate diverse cultures and help us create greater synergies and innovations within our organizationChampion Autodesk's initiatives and inspire others towards its goalsIdentify opportunities to improve procedures and policies and collaborate on best practicesAdvocate for change and liaise with management on change communicationSpeak your mind and contribute ideasWork with the management to build employee engagement plans and drive employee engagementMinimum QualificationsFluent in English & other European Language (German, Spanish, French, Italian)Initiative to identify trends and lead corrective/preventative actionsDigital fluency, using social media for communicationDesire to grow within the company, aiming for future managerial positionsService-oriented mindset with a focus on customer experienceTo meet customer service performance measuresInfluence to engage others towards shared goalsFlexibility to work in different global time zonesClear IDP and commitment to building and growing your careerOther QualificationsDegree in Business, Supply Chain, Logistics Management, or equivalentMinimum 5 years of customer service experienceWork experience in SAP sales order management, Siebel, and Salesforce.com preferred.Learn MoreAbout AutodeskWelcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!Salary transparencySalary is one part of Autodesk’s competitive compensation package. For Spain based roles, we expect a starting base salary between 31,000 EUR and 45,100 EUR Annual. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.BelongingWe take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/global-belongingIn-Person Onboarding and Identity VerificationThis role may require in-person onboarding and/or in-person ID verification.