Spanish & Galician Advisor - Online Streaming Platform - Lisbon w/ Relocation

Cross Border Talents; Ourense; Sur place; EUR 12 000 - 16 000; Plein temps

Avantages offerts par ce poste

Comprehensive health insurance

Flight ticket reimbursement

Free Portuguese language classes

Company accommodation

Résumé du poste

Cross Border Talents in Lisbon, Portugal, is seeking Customer Care Specialists fluent in Spanish and Galician to join an international team for a 12-month contract. You will handle inquiries via phone, email, and digital channels, supporting account, billing, and technical questions.

The role requires Spanish & Galician fluency at C1/C2 and English at B1, with a customer-focused attitude and flexibility for rotating shifts. Company accommodation and health insurance are offered.

Qualifications

• Fluent Spanish & Galician (C1/C2 level).
• Good English communication skills (B1 level).
• Previous customer service experience is a plus.
• Excellent communication and problem-solving skills.
• Comfortable working with digital platforms and technology.
• A positive, customer-focused, and professional attitude.
• Flexibility to work on a rotating schedule.

Responsabilités

• Provide customer support in Spanish & Galician via phone, email, and digital channels.
• Assist customers with account, subscription, billing, and technical enquiries.
• Troubleshoot issues and provide clear and effective solutions.
• Handle customer concerns professionally and with empathy.
• Ensure every interaction delivers a high-quality customer experience.
• Collaborate with internal teams when issues require further assistance.

Connaissances

Spanish & Galician

English (B1)

Description du poste

Are you fluent in Spanish & Galicianand passionate about entertainment, technology, and delivering exceptional customer experiences?

We’re looking for Customer Care Specialists to join our international team on the 16th of November in Lisbon, supporting customers of one of the world’s leading global streaming platforms.

You’ll be the first point of contact for customers, assisting with account-related questions, subscriptions, payments, technical issues, and general service enquiries while providing a friendly, professional, and seamless experience.

Please note: You must be eligible to work in Portugal and able to work in Lisbon, that's mandatory.

What You’ll Do

• Provide customer support in Spanish & Galicianvia phone, email, and digital channels.
• Assist customers with account, subscription, billing, and technical enquiries.
• Troubleshoot issues and provide clear and effective solutions.
• Handle customer concerns professionally and with empathy.
• Ensure every interaction delivers a high-quality customer experience.
• Collaborate with internal teams when issues require further assistance.

What We’re Looking For

• Fluent Spanish & Galician(C1/C2 level).
• Good English communication skills (B1 level)
• Previous customer service experience is a plus.
• Excellent communication and problem-solving skills.
• Comfortable working with digital platforms and technology.
• A positive, customer-focused, and professional attitude.
• Flexibility to work on a rotating schedule.

Contract & Working Conditions

• 12-month initial contract, with the possibility of renewal.
• Full-time: 40 hours per week.
• 8-hour shifts on a rotating schedule from Monday to Sunday.
• Flight ticket reimbursement according to company policy.
• Comprehensive health insurance.
• Free Portuguese language classes.

Salary & Benefits

Without Accommodation

• Base Salary: €1391.83 month
• Performance Bonus: Details shared during the recruitment process with the company.

With Accommodation

• Base Salary: €1059.33 month
• Performance Bonus: Details shared during the recruitment process with the company.

Why Join?

• Work and live in Lisbon, Portugal.
• Join a diverse and international team.
• Gain valuable experience with a globally recognized entertainment platform.
• Company accommodation option available.
• Learn Portuguese for free.
• Benefit from comprehensive health insurance.
• Receive flight reimbursement according to company policy.