Spanish & Galician Advisor - Online Streaming Platform - Lisbon w/ Relocation

Cross Border Talents; Pontevedra; On-site; EUR 12,000 - 16,000; Full time

Benefits offered by this job

Flight reimbursement

Comprehensive health insurance

Free Portuguese language classes

Company accommodation

Job summary

Cross Border Talents in Lisbon, Portugal, is seeking Customer Care Specialists to support a leading global streaming platform. You will handle Spanish and Galician inquiries via phone, email, and digital channels, manage accounts, billing, and technical questions, and work with a rotating schedule.

The role requires fluent Spanish and Galician (C1/C2) and good English (B1). Benefits include comprehensive health insurance, company accommodation option, and flight reimbursement.

Qualifications

• Fluent in Spanish and Galician (C1/C2)
• Good English communication skills (B1)
• Previous customer service experience is a plus
• Excellent communication and problem-solving abilities
• Comfortable using digital platforms and technology
• Positive, customer-focused, professional attitude
• Willingness to work on a rotating schedule

Responsibilities

• Provide customer support in Spanish & Galician via phone, email, and digital channels.
• Assist customers with account, subscription, billing, and technical inquiries.
• Troubleshoot issues and provide clear and effective solutions.
• Handle customer concerns professionally and with empathy.
• Ensure every interaction delivers high-quality customer experience.
• Collaborate with internal teams when issues require escalation.

Skills

Spanish

Galician

English (B1)

Customer service

Problem solving

Job description

Are you fluent in Spanish & Galicianand passionate about entertainment, technology, and delivering exceptional customer experiences?

We’re looking for Customer Care Specialists to join our international team on the 16th of November in Lisbon, supporting customers of one of the world’s leading global streaming platforms.

You’ll be the first point of contact for customers, assisting with account-related questions, subscriptions, payments, technical issues, and general service enquiries while providing a friendly, professional, and seamless experience.

Please note: You must be eligible to work in Portugal and able to work in Lisbon, that's mandatory.

What You’ll Do

• Provide customer support in Spanish & Galicianvia phone, email, and digital channels.
• Assist customers with account, subscription, billing, and technical enquiries.
• Troubleshoot issues and provide clear and effective solutions.
• Handle customer concerns professionally and with empathy.
• Ensure every interaction delivers a high-quality customer experience.
• Collaborate with internal teams when issues require further assistance.

What We’re Looking For

• Fluent Spanish & Galician(C1/C2 level).
• Good English communication skills (B1 level)
• Previous customer service experience is a plus.
• Excellent communication and problem-solving skills.
• Comfortable working with digital platforms and technology.
• A positive, customer-focused, and professional attitude.
• Flexibility to work on a rotating schedule.

Contract & Working Conditions

• 12-month initial contract, with the possibility of renewal.
• Full-time: 40 hours per week.
• 8-hour shifts on a rotating schedule from Monday to Sunday.
• Flight ticket reimbursement according to company policy.
• Comprehensive health insurance.
• Free Portuguese language classes.

Salary & Benefits

Without Accommodation

• Base Salary: €1391.83 month
• Performance Bonus: Details shared during the recruitment process with the company.

With Accommodation

• Base Salary: €1059.33 month
• Performance Bonus: Details shared during the recruitment process with the company.

Why Join?

• Work and live in Lisbon, Portugal.
• Join a diverse and international team.
• Gain valuable experience with a globally recognized entertainment platform.
• Company accommodation option available.
• Learn Portuguese for free.
• Benefit from comprehensive health insurance.
• Receive flight reimbursement according to company policy.