Spanish & Catalan Advisor - Online Streaming Platform - Lisbon w/ Relocation

Cross Border Talents; Madrid; Presencial; EUR 12.000 - 16.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Comprehensive health insurance

Flight ticket reimbursement

Free Portuguese language classes

Company accommodation option available

Descripción de la vacante

Cross Border Talents is hiring a Customer Care Specialist to support a leading global streaming platform from Lisbon, handling Spanish and Catalan inquiries across phone, email, and digital channels. You will assist with accounts, subscriptions, billing, and tech issues, delivering empathetic, high-quality service and collaborating with internal teams as needed.

The role requires fluent Spanish and Catalan (C1/C2) and solid English (B1).

Formación

• Fluent Spanish and Catalan required (C1/C2).
• Good English communication skills (B1).
• Previous customer service experience is a plus.
• Comfortable working with digital platforms and technology.
• Positive, customer-focused, and professional attitude.
• Willingness to work on a rotating schedule.

Responsabilidades

• Provide customer support in Spanish & Catalan via phone, email, and digital channels.
• Assist customers with account, subscription, billing, and technical enquiries.
• Troubleshoot issues and provide clear and effective solutions.
• Handle customer concerns professionally and with empathy.
• Ensure every interaction delivers a high-quality customer experience.
• Collaborate with internal teams when issues require further assistance.

Conocimientos

Fluent Spanish

Fluent Catalan

English communication

Customer service

Problem solving

Digital platforms

Flexible schedule

Descripción del empleo

Are you fluent in Spanish & Catalanand passionate about entertainment, technology, and delivering exceptional customer experiences?

We’re looking for Customer Care Specialists to join our international team on the 16th of November in Lisbon, supporting customers of one of the world’s leading global streaming platforms.

You’ll be the first point of contact for customers, assisting with account-related questions, subscriptions, payments, technical issues, and general service enquiries while providing a friendly, professional, and seamless experience.
Please note: You must be eligible to work in Portugal and able to work in Lisbon, that's mandatory.

What You’ll Do

• Provide customer support in Spanish & Catalan via phone, email, and digital channels.
• Assist customers with account, subscription, billing, and technical enquiries.
• Troubleshoot issues and provide clear and effective solutions.
• Handle customer concerns professionally and with empathy.
• Ensure every interaction delivers a high-quality customer experience.
• Collaborate with internal teams when issues require further assistance.

What We’re Looking For

• Fluent Spanish & Catalan (C1/C2 level).
• Good English communication skills (B1 level)
• Previous customer service experience is a plus.
• Excellent communication and problem-solving skills.
• Comfortable working with digital platforms and technology.
• A positive, customer-focused, and professional attitude.
• Flexibility to work on a rotating schedule.

Contract & Working Conditions

• 12-month initial contract, with the possibility of renewal.
• Full-time: 40 hours per week.
• 8-hour shifts on a rotating schedule from Monday to Sunday.
• Flight ticket reimbursement according to company policy.
• Comprehensive health insurance.
• Free Portuguese language classes.

Salary & Benefits

Without Accommodation

• Base Salary: €1391.83 month
• Performance Bonus: Details shared during the recruitment process with the company.

With Accommodation

• Base Salary: €1059.33 month
• Performance Bonus: Details shared during the recruitment process with the company.

Why Join

• Work and live in Lisbon, Portugal.
• Join a diverse and international team.
• Gain valuable experience with a globally recognized entertainment platform.
• Company accommodation option available.
• Learn Portuguese for free.
• Benefit from comprehensive health insurance.
• Receive flight reimbursement according to company policy.