Spa Receptionist & Guest Experience Ambassador

Four Seasons Hotels and Resorts; Madrid; In loco; EUR 18.000 - 28.000; Tempo pieno

Descrizione del lavoro

Four Seasons Hotel Madrid is seeking a Spa Receptionist to warmly welcome guests, handle enquiries, and schedule treatments, maximizing time in the schedule with attentive guest service. You will upsell cosmetic products, conduct tours of the spa, and collaborate with colleagues to ensure a pristine reception area and accurate daily reports.

Applicants must have previous spa or hospitality experience, be fluent in English and Spanish, possess the legal right to work in Spain, and have a flexible

Competenze

• Previous Spa or Hospitality experience is required.
• Fluency in English and Spanish is required.
• Flexible schedule and ability to work all shifts, weekends and holidays.
• Must have the legal right to work in Spain.

Mansioni

• Welcome guests at the Spa and handle enquiries.
• Take reservations for spa treatments.
• Upsell cosmetic products and retail brands within the Spa.
• Take the guest for a tour of the spa and explain facilities.
• Deal with mail correspondences and prepare daily reports.
• Work harmoniously with co-workers and supervisors.

Conoscenze

Spa experience

Hospitality experience

Interpersonal skills

Multitasking

Descrizione del lavoro

Four Seasons Hotel Madrid is seeking a Spa Receptionist to warmly welcome guests, handle enquiries, and schedule treatments, maximizing time in the schedule with attentive guest service. You will upsell cosmetic products, conduct tours of the spa, and collaborate with colleagues to ensure a pristine reception area and accurate daily reports.

Applicants must have previous spa or hospitality experience, be fluent in English and Spanish, possess the legal right to work in Spain, and have a flexible