Spa Receptionist - Four Seasons Hotel Madrid

Four Seasons Hotels and Resorts; Madrid; Sur place; EUR 18 000 - 28 000; Plein temps

Résumé du poste

Four Seasons Hotel Madrid is seeking a Spa Receptionist to warmly welcome guests, handle enquiries, and schedule treatments, maximizing time in the schedule with attentive guest service. You will upsell cosmetic products, conduct tours of the spa, and collaborate with colleagues to ensure a pristine reception area and accurate daily reports.

Applicants must have previous spa or hospitality experience, be fluent in English and Spanish, possess the legal right to work in Spain, and have a flexible

Qualifications

• Previous Spa or Hospitality experience is required.
• Fluency in English and Spanish is required.
• Flexible schedule and ability to work all shifts, weekends and holidays.
• Must have the legal right to work in Spain.

Responsabilités

• Welcome guests at the Spa and handle enquiries.
• Take reservations for spa treatments.
• Upsell cosmetic products and retail brands within the Spa.
• Take the guest for a tour of the spa and explain facilities.
• Deal with mail correspondences and prepare daily reports.
• Work harmoniously with co-workers and supervisors.

Connaissances

Spa experience

Hospitality experience

Interpersonal skills

Multitasking

Description du poste

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A historic landmark with modern energy. History comes to life with modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historic buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, Asian-Mediterranean cuisine at our award-winning modern cocktail bar and restaurant Isa, and a four-level Wellness Centre with a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to locals and guests alike.

About Four Seasons Hotel Madrid:

Four Seasons Hotel Madrid, a collection of seven heritage buildings is ideally situated near the business district and close to Madrid’s major tourist attractions. A historical landmark redefining elegance, sophistication and urban luxury, located in Centro Canalejas Madrid.

After a careful restoration, Four Seasons Hotel Madrid, is hosting to 200 guestrooms including 39 suites, three restaurants and bars including an expansive roof terrace, a cutting-edge Spa, stylish function spaces and luxury retail.

The Role of Spa Receptionist:

Four Seasons Hotel Madrid is looking for a Spa Receptionist to join our team. The Spa Receptionist is responsible for proactively welcoming guests and dealing with all enquiries, being knowledgeable about treatments, products and services offered as well as pricing, and scheduling treatments to maximize use of time within the treatment schedule. The role also includes to take a proactive approach to understanding guest needs and desires.

Other duties include:

• Welcome the guests at the Spa
• Deal with all mail correspondences
• Take reservations for spa treatments
• Ability to upsell cosmetic products and retail brands within the Spa
• Take the guest for a tour of the spa and explain the facilities offered to guests.
• Work harmoniously and professionally with co-workers and supervisors.
• Checking guest in and out, following payment procedures.
• Ensure the reception area is clean and presentable at all times.
• Prepare daily reports.

Our ideal Spa Receptionist:

As an ambassador of Four Seasons, our ideal Spa Receptionist should represent the brand through excellent grooming, a positive attitude and a warm welcoming smile. Strong interpersonal skills are paramount, as well as the ability to multitask and solve problems. Previous Spa or Hospitality experience is required. Applicants also are required to have a flexible schedule and the ability to work all shifts, weekends and holidays. Must have the legal right to work in Spain and have fluency in English and Spanish. Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

Four Seasons Hotels and Resorts can offer what many hospitality professionals dream of; the opportunity to build a life-long career with global potential and a real sense of pride in work well done. We look for talent who share the Golden Rule – people who, by nature, believe in treating others as we would have them treat us. As Four Seasons works towards phenomenal growth in the next decade, our most valuable partners continue to be our talent, with whom we have a strong relationship based on the Golden Rule. This relationship is made tangible by the awards received year after year by Four Seasons on a corporate level, as well as by our hotels, resorts and residences around the world, making us an undisputed “employer of choice.”