Spa Receptionist

Grand Hyatt; Barcelona; On-site; EUR 18,000 - 26,000; Full time

Benefits offered by this job

Special Hyatt hotel rates for you and/

Discounts at hotel restaurants and bar

Employee restaurant with nutritious, 


Free access to wellbeing platform

Continuous training and career growth

Job summary

Grand Hyatt Barcelona is seeking a Spa Receptionist to be the warm, professional first point of contact for guests, delivering memorable wellness experiences and supporting daily spa operations.

You will coordinate reservations with Book4Time and Opera, assist with payments, and promote spa services and memberships, while upholding Hyatt service standards in a luxury environment.

Qualifications

• Previous experience in a spa, wellness center, luxury hotel, or hospitality reception role.
• Experience with reservation and scheduling systems; knowledge of Book4Time and Opera is highly preferred.
• Strong guest service skills with a genuine passion for creating memorable experiences.
• Ability to confidently recommend and promote spa treatments, services, and retail products.
• Excellent organizational skills and attention to detail.
• Ability to multitask and work efficiently in a fast-paced environment.
• Strong communication and interpersonal skills.
• Professional appearance and demeanor that reflects luxury hospitality standards.
• Fluency in Spanish and English is required; additional languages are a strong plus.
• Proficiency with Microsoft Office applications and general administrative tasks.
• Flexibility to adapt to operational needs, including weekends and holidays when required.

Responsibilities

• Welcoming guests and managing the spa check-in and check-out process in a professional and friendly manner.
• Managing spa reservations, treatment schedules, and therapist agendas using Book4Time and Opera, ensuring accuracy and optimal scheduling.
• Providing personalized information about spa treatments, wellness services, facilities, and retail products.
• Promoting treatments, memberships, packages, and products to maximize guest satisfaction and revenue opportunities.
• Handling guest payments, billing inquiries, cash balancing, and daily closing procedures.
• Managing guest requests, feedback, and service recovery situations with professionalism and efficiency.
• Coordinating closely with Spa Therapists to ensure smooth treatment room allocation and service flow throughout the day.
• Monitoring daily appointments and proactively managing scheduling adjustments when required.
• Supporting administrative tasks, including reporting, filing, inventory coordination, and operational follow-up.
• Maintaining the reception area and guest facilities to the highest standards of presentation and cleanliness.
• Ensuring all guest information and reservation records are maintained accurately and confidentially.
• Contributing to a positive team environment while consistently delivering Hyatt service standards.

Skills

Guest service

Organizational skills

Multitasking

Communication

Microsoft Office

Tools

Book4Time

Opera

Job description

Organization - Grand Hyatt Barcelona

Summary

At Grand Hyatt Barcelona, one of the city’s newest and most prestigious luxury landmarks, we are looking for a passionate, service-oriented, and highly organized Spa Receptionist to join our Wellness team. As a Spa Receptionist, you will be the first point of contact for our guests, creating a warm welcome and ensuring an exceptional spa experience from arrival to departure. You will play a key role in the day-to-day operation of the spa, combining outstanding guest service with strong coordination, administrative, and sales skills. If you are passionate about luxury hospitality, enjoy connecting with people, and thrive in a dynamic environment where attention to detail matters, this is an exciting opportunity to develop your career within a world-class hospitality brand.

About The Role

As a Spa Receptionist at Grand Hyatt Barcelona, you are an ambassador of the Hyatt brand, responsible for creating memorable wellness experiences through personalized service and operational excellence. This is a full-time position (40 hours per week) offered on a permanent contract, with a schedule aligned to the operational needs of the Spa. You will work closely with Spa Therapists, Front Office, Housekeeping, and other hotel departments to ensure seamless operations and an outstanding guest journey.

Key Responsibilities

• Welcoming guests and managing the spa check-in and check-out process in a professional and friendly manner.
• Managing spa reservations, treatment schedules, and therapist agendas using Book4Time and Opera, ensuring accuracy and optimal scheduling.
• Providing personalized information about spa treatments, wellness services, facilities, and retail products.
• Promoting treatments, memberships, packages, and products to maximize guest satisfaction and revenue opportunities.
• Handling guest payments, billing inquiries, cash balancing, and daily closing procedures.
• Managing guest requests, feedback, and service recovery situations with professionalism and efficiency.
• Coordinating closely with Spa Therapists to ensure smooth treatment room allocation and service flow throughout the day.
• Monitoring daily appointments and proactively managing scheduling adjustments when required.
• Supporting administrative tasks, including reporting, filing, inventory coordination, and operational follow-up.
• Maintaining the reception area and guest facilities to the highest standards of presentation and cleanliness.
• Ensuring all guest information and reservation records are maintained accurately and confidentially.
• Contributing to a positive team environment while consistently delivering Hyatt service standards.

Qualifications

Qualifications & Requirements

• Previous experience in a spa, wellness center, luxury hotel, or hospitality reception role.
• Experience working with reservation and scheduling systems; knowledge of Book4Time and Opera is highly preferred.
• Strong guest service skills with a genuine passion for creating memorable experiences.
• Ability to confidently recommend and promote spa treatments, services, and retail products.
• Excellent organizational skills and attention to detail.
• Ability to multitask and work efficiently in a fast-paced environment.
• Strong communication and interpersonal skills.
• Professional appearance and demeanor that reflects luxury hospitality standards.
• Ability to resolve guest concerns with empathy and a solution-oriented mindset.
• Fluency in Spanish and English is required; additional languages are a strong plus.
• Proficiency with Microsoft Office applications and general administrative tasks.
• Flexibility to adapt to operational needs, including weekends and holidays when required.

Care Connects Us – Do Our Values Speak to You?

At Hyatt, we care for people so they can be their best. Our values — Empathy, Integrity, Respect, Inclusion, Experimentation, and Wellbeing — guide everything we do and shape how we work with our guests and each other.

What You’ll Love About Us

• Special Hyatt hotel rates for you, your family, and friends from day one.
• Discounts at hotel restaurants and bars.
• Employee restaurant with nutritious and varied daily menus.
• Free access to a wellbeing and mental health support platform.
• Continuous training, professional development, and real career growth opportunities across Hyatt hotels worldwide.

Be Part of Something GRAND

With more than 1,150 hotels in over 70 countries, Hyatt is globally recognized as a Great Place to Work. Our team is a vibrant mosaic of cultures, backgrounds, and experiences, and your unique contribution will be valued.

Join the Grand Hyatt Barcelona team and become YOUR best version.