Software Support Consultant

Bystronic Co., Ltd.; Madrid; Híbrido; EUR 25.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Permanent contract

Hybrid work model

Learning & development programs

Descripción de la vacante

Bystronic is seeking a Software Support Consultant in Madrid, Spain, to provide L1–L2 technical customer support for CAD/CAM, MES, and data analytics applications used in sheet metal processing. You will diagnose issues, install and configure software, and plan training as needed.

The ideal candidate has a technical background (CS or Engineering), 1+ years in software support, strong English, and willingness to travel to customer sites.

Formación

• Technical background in Computer Science or Engineering.
• 1+ years in software support or technical customer service.
• Proficient in English; Dutch knowledge is a plus.

Responsabilidades

• Provide L1–L2 technical customer support for CAD/CAM, MES, and data analytics apps.
• Diagnose and resolve software issues via phone, email, or tickets.
• Install, configure and update software on customer systems.

Conocimientos

Customer support

English proficiency

Travel readiness

Educación

Technical degree (CS / Engineering)

Herramientas

CAD/CAM software

MES

ERP applications

Descripción del empleo

Who we are

We are Bystronic, a global technology company in the metal industry. We are looking for people who support us in creating innovative solutions that drive our business forward. Our focus is on automating the complete material and data flow across the laser cutting and bending value chain. In a nutshell, on our journey to become the benchmark in software engineering for the sheet metal industry, we are seeking a Software Support Consultant.

What drives this department

An environment where teamwork, generosity, and ambition play a key role in developing systems capable of providing agility and acceleration to industrial manufacturing.

What you will do

• Provide L1 -L2 technical customer support for CAD/CAM, MES, and data analytics applications used in sheet metal processing.
• Diagnose and resolve software issues reported by customers via phone, email, or ticketing system.
• Escalate complex issues to 2nd level support team, internal development or engineering teams, ensuring clear documentation.
• Install, configure, and update software applications on customer systems.
• Cooperate with technology support teams to diagnose and resolve issues related to our advanced manufacturing systems.
• Provide remote or on‑site training when required.

What you need to succeed

• Technical background: Computer Science, Industrial / Mechanical / Telecommunication Engineering or similar technical background.
• 1+ years' experience in software support or technical customer service.
• Proficiency in English. Dutch knowledge is a plus.
• Experience with CAD/CAM software, MES and ERP applications.
• When needed, travel to subsidiaries or customer on‑site locations to lead and direct upgrades, training, meetings and presentations.

What's in it for you

• Permanent contract.
• The opportunity to create a real impact on the sheet metal industry businesses facing complex scenarios and solving critical problem-space.
• Multidisciplinary teams with a variety of skills, perspectives, and backgrounds working in small tribes using agile methodologies.
• Individual learning & development programs, including language courses, Microsoft certifications, and participation in technical conferences.
• Salary and benefits aligned with the market and your experience.
• Hybrid work model.

People power our purpose. Imagine working in an environment that helps take the company to the next level, where your passion, values, and skills truly matter. At Bystronic, this can become your reality. Our people are the advantage that fuels and sustains our ambitions and long‑term success. Together, we have created a culture where employees are at the center, inspiring us to make decisions that best serve and align with our purpose. As much as we are a technology-driven business, real change is driven by people.

Software Support Consultant • Madrid, Spain