Sneaker Maker - Barcelona

Golden Goose Group; Barcelona; Presencial; EUR 20.000 - 28.000; Jornada completa

Descripción de la vacante

Golden Goose in Barcelona is seeking a passionate talent to build our customer experience through hands-on co-creation of GG products. You will work directly with clients in-store, transforming ideas into personalized pieces while upholding the brand’s storytelling and values.

The role emphasizes sales support, client engagement, and ensuring strong relationships ending with a memorable, premium experience for each guest. Fluency in Spanish and English is required.

Formación

• Fluency in Spanish and English is required.
• Sales experience in retail or customer service is a plus.
• Strong problem solving and time management skills.
• Artistic hand-drawing abilities (marker, watercolor, etc.).
• Empathy, communication and interpersonal skills.
• Ability to adapt to evolving business needs and customers.
• Minimum high school education; design field is a plus.

Responsabilidades

• Co-create personalized GG products with clients using drawing techniques.
• Guide clients through a co-creation experience upholding brand storytelling.
• Contribute to sales through cross‑selling and upselling; pre/post-sale support.
• Register customers on the Golden App for segmentation.
• Maintain the co-creation area per visual merchandising standards.
• Assist with store operations including opening/closing and inventory.
• Use IT tools (Golden App, Salesforce, Xstore, Stealth) to engage customers.

Conocimientos

Fluency in Spanish & English

Sales experience

Problem solving

Artistic drawing skills

Empathy & communication

Time management

Flexibility

Educación

High school degree

Descripción del empleo

Golden Goose is a journey of love and authenticity, leading you to embrace your true self, where tradition and innovation merge into timeless, one-of-a-kind creations.

DESCRIPTION

We are looking for a passionate talent to build our customer experience.

MISSION

The Sneaker Maker role is centered around Co-creation services transforming GG items into distinctive pieces that resonate with client needs and identity. This position is not just about crafting custom sneakers, it is an invitation to inspire and deeply connect with clients, offering a personalized and empathetic co-creation experience that fosters durable connections with the brand.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Co-create personalized GG products with the clients employing a variety of drawing and illustration techniques;
• Guide clients through a unique co-creation experience, maintaining the brand’s values and storytelling throughout their journey in the store;
• Play a proactive role in the sales process, aiming to meet business goals through strategic cross‑selling and up‑selling. Support encompasses pre‑sale and post‑sale activities (including inventory management and customer loyalty efforts), contributing broadly to the store’s operations;
• Ensure that customers are properly registered on the Golden App for effective customer segmentation and profiling;
• Maintain the co‑creation area in good conditions adhering to our visual merchandising standards;
• Assist with store operational procedures, including opening/closing, inventory management, and maintaining compliance with GDPR and health & safety standards;
• Utilize IT and digital tools effectively to enhance business processes and customer engagement (Golden App, Sales Force, Xstore, Stealth).

KEY REQUIREMENTS

• Fluency in Spanish and English. Additional language knowledge will be considered as a plus, reflecting our commitment to a diverse and inclusive workforce.
• Sales Experience: previous experience preferably in retail/ Customer service sector is considered as a plus.
• Problem solving and time management skills
• Artistic skills and hand‑drawings abilities (marker, watercolor, acrylic painting, little embroidery and basic sewing skills)
• Empathy, solid communication and interpersonal skills, strong team attitudes
• Flexibility to adapt to the evolving needs of the business and our customers.
• High school degree at least (design field is preferable)
• Location: Barcelona

Please be informed that if your profile aligns with the role's requirements, Golden Goose may rely on one of our recruiting partners to reach out to you. For details on how we process your personal data, please refer to our Privacy Policy: https://iaagmj.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/GG/pages/20039 Should you need any futher information, please feel free to get in touch [e-mail].

We are an equal opportunity employer and passionately believe that our strength lies in people youniqueness We encourage applications from individuals of all backgrounds, experiences and perspectives.Because people are at the heart of everything we do.