Site & Patient Engagement Manager II (Europe)

Allucent; Madrid; Hybrid; EUR 70,000 - 110,000; Full time

Benefits offered by this job

Flexible working hours

Remote/hybrid options

Career progression

Training budget

Spot Bonus

Loyalty Award

Job summary

Allucent is seeking a Site & Patient Engagement Manager II for Europe (hybrid/remote) to lead feasibility and patient engagement activities across proposal and study execution stages. You will develop site networks, manage recruitment and retention campaigns, and coordinate with CTMS and DCT programs while ensuring compliance with ICH/GCP and local regulations.

The role requires a life science or related degree and a minimum of 5 years in drug development or clinical research, with strong

Qualifications

• Life science, healthcare and/or business degree.
• Minimum 5 years of experience in drug development and/or clinical research.
• Excellent knowledge of ICH/GCP, FDA and country regulations.
• Strong customer service orientation and client focus.
• Ability to lead and manage multiple studies and protocols.

Responsibilities

• Lead feasibility studies and site engagement activities across designated country(ies).
• Develop site selection plans and deliver feasibility reports for clients.
• Coordinate patient recruitment and retention materials and campaigns.
• Manage and oversee Patient Direct Trials programs and DCT coordination.
• Collaborate with sponsor, sites, and vendor partners to ensure timelines and deliverables.
• Maintain site/investigator networks and ensure regulatory compliance (ICH/GCP).
• Mentor junior team members and drive process improvements across the function.

Skills

Project management

Cross-functional collaboration

Communication

Leadership

Time management

Problem solving

Education

Bachelor's degree in Life Sciences/Healthcare or related field

Tools

CTMS

Smartsheet

MS Office (Word/Excel/PowerPoint)

Job description

At Allucent™, we are dedicated to helping small-medium biopharmaceutical companies efficiently navigate the complex world of clinical trials to bring life-changing therapies to patients in need across the globe.

We are looking for a Site & Patient Engagement Manager II to join our A-team (hybrid*/remote) in Europe. As a Site & Patient Engagement Manager II at Allucent, you are responsible for managing and executing Feasibility & Site Engagement Activities and Patient Engagement Activities spanning both the proposal and study execution stages. Patient Engagement activities cover both Patient Recruitment and Retention and Allucent’s Patient Direct Trials solutions.

In this roleyour key tasks will include:

Feasibility & Site Engagement

• Conduct post-award feasibility studies with potential sites for the assigned country(ies) as required, in order to select the most appropriate sites for the execution of Allucent studies.
• Develop Site Selection plan in collaboration with Global clinical Operations functional leads.
• Timely deliver detailed information on the feasibility results for the assigned country(ies), including reasons for declines and other issues which may impact sites participation or recruitment on the study.
• Leveraging Allucent Site Network, identify sites to be approached for indication-specific feasibilities by using database or research through online tools.
• Collaborate with sites with the responses to electronic questionnaires and questions regarding the feasibility requested via email and phone calls.
• Establish relationships with new sites in the assigned country(ies) to address capabilities for their utilization as part of future Allucent studies.
• Responsible to deploy post-award feasibility including obtaining CDAs, providing specific study documents and utilizing daily trackers for assigned country(ies),
• Conduct/oversee the conduct of post-award feasibility studies with potential sites as required, in order to select the most appropriate sites for the execution of Allucent studies.
• Write feasibility reports for clients as required.
• Maintain internal libraries and databases related to feasibility
• Expand and maintain site and investigator network
• Assure the Feasibility function interfaces effectively with all other key operating departments within Allucent

Patient Engagement

Patient Recruitment and Retention

• Responsible for developing, managing, and deploying specific Patient Recruitment and Retention materials in line with study needs and agreed study scope.

• Work with and managing digital outreach campaign / vendor in line with study timelines, geographical reach

• Support site level recruitment via supporting other functional leads including CTL, CRAs, and feasibility

• Coordinate and manage deployment of other site-specific strategies such as Clinical Enrollment Managers, Enrollment Assistants or other site supporting tactics as agreed

• Work closely with (and in coordination with the sponsor) designated Patient Advocacy Groups to support the study as per agreed scope

• May oversee and manage junior members of the Site & Patient Engagement team at the study level to deliver patient facing materials, trackers and other administrative tasks

• Manages the day-to-day functional and organizational activities for assigned studies

• Generally assigned to small to medium sized projects

Decentralized Trials (DCT) Offering:

• Serve as functional lead for managing and coordinating Allucent’s Patient Direct Trial offering at the study level, generally for small to medium sized projects
• Work closely with Allucent DCT partners and sponsors to ensure deliverables stay on track
• Conduct UAT testing of study specific Patient Apps
• Working cross functionally as required by the scope with other Allucent departments such as Biometrics, Project Management, Consultancy, Global Clinical Operations and Study Start-Up

Leadership:

• Keep oversight to ensure compliance with the SOPs and ICH/GCP/regulatory guidelines and best practices as well as compliance with the department and project metrics. Where needed, initiates course of action to achieve/ sustain compliance and efficiency
• Contribute as Subject Matter Expert (SME) in the field of Patient Engagement, including both Patient Recruitment and Retention and eCOA/DCT

To be successful you will possess:

• Life science, healthcare and/or business degree

• Minimum 5 years of experience in drug development and/or clinical research

• Excellent knowledge of ICH /GCP, FDA and country regulations

• Good understanding of different country regulations, as it pertains to Patient Engagement and country regulations

• Strong customer service orientation

• Demonstrated professionalism and presentation of a positive image of the company

• Demonstrated understanding of applicable medical/therapeutic area knowledge and medical terminology

• Excellent communication and listening skills, confronting constructively

• Fosters learning and the advancement and development of others

• Representative, outgoing and client focused

• Effective organizational, managerial, and time management skills

• Strong analytical and problem resolution skills

• Demonstrated ability to lead by example

• Demonstrated personal integrity and ethical values

• Demonstrated ability to see the bigger context and act appropriately

• Ability to establish and maintain effective working relationships with co-workers, managers, direct reports, internal and external clients

• Ability to work in a fast-paced challenging environment of a growing company

• Proficiency with various computer applications such as Word, Excel, and PowerPoint required as well as CTMS

• Smartsheet expertise is an advantage

Benefits of working at Allucent include:

• Comprehensive benefits package per location
• Competitive salaries per location. We will share the salary band with candidates at the phone screen stage.
• Departmental Study/Training Budget for furthering professional development
• Flexible Working hours (within reason)
• Opportunity for remote/hybrid* working depending on location
• Leadership and mentoring opportunities
• Participation in our enriching Buddy Program as a new or existing employee
• Internal growth opportunities and career progression
• Financially rewarding internal employee referral program
• Access to online soft-skills and technical training via GoodHabitz and internal platforms
• Eligibility for our Spot Bonus Award Program in recognition of going above and beyond on projects
• Eligibility for our Loyalty Award Program in recognition of loyalty and commitment of longstanding employees

Disclaimers:

*Our hybrid work policy encourages a dynamic work environment, prescribing 2 days in office per week for employees within reasonable distance from one of our global offices.