ServiceNow QA Manager - Automation & Quality Governance

NTT America, Inc.; España; Híbrido; EUR 60.000 - 90.000; Jornada completa

Descripción de la vacante

NTT DATA is seeking a ServiceNow QA Manager to define and govern the quality assurance framework across all ServiceNow development within the practice, ATS, and automations. You will lead and hands-on test activities while expanding the automated testing framework and governance for major releases, platform upgrades, and enterprise delivery.

In this player-manager role, you will build the QA Engineer function, establish standards, and mentor the team as the platform evolves, ensuring robust

Formación

• Proven experience as a QA Manager or senior QA role in ServiceNow or enterprise platform delivery.
• Hands-on experience with ServiceNow test automation tooling — ATF is essential.
• Strong understanding of testing methodologies including functional, regression, integration, UAT, and exploratory testing.
• Experience building and maintaining automated test suites and regression test repositories.
• Ability to define and implement quality governance frameworks across multiple development teams and streams.
• Experience coordinating UAT with business stakeholders — including defining acceptance criteria and sign-off.
• Strong communication skills — report quality status clearly to technical and non-technical audiences.

Responsabilidades

• Define, own, and continuously improve the QA framework, testing standards, and governance processes for all ServiceNow development across the practice.
• Act as the quality gateway for all development — Practice, ATS, and automations — ensuring no release progresses to production without meeting defined quality criteria.
• Build, maintain, and evolve the automated testing framework for the ServiceNow platform, reducing regression test time and increasing release confidence.
• Own and manage the regression test suite, ensuring it remains accurate and up to date as the platform evolves.
• Define and maintain test case standards, test scripts, and test data management across all product domains.
• Lead testing governance for platform upgrades, coordinating A/B testing and regression testing to validate upgrades.
• Coordinate and facilitate UAT activities in partnership with BAs and stakeholders, ensuring clear sign-off criteria.
• Produce testing quality metrics and governance reporting for the Practice Lead and governance forums.
• Identify and elevate quality risks and defects, driving timely resolution with developers and delivery managers.
• Where the team is small, execute testing alongside governance — including functional, regression, integration, and exploratory testing.
• Build and manage the QA Engineer function as the team scales, setting standards and mentoring.

Conocimientos

QA Manager experience

ServiceNow

ATF

Testing methodologies

Test automation

Governance

UAT coordination

Communication skills

Herramientas

ServiceNow ATF

Selenium

Tosca

CI/CD pipelines

Descripción del empleo

NTT DATA is seeking a ServiceNow QA Manager to define and govern the quality assurance framework across all ServiceNow development within the practice, ATS, and automations. You will lead and hands-on test activities while expanding the automated testing framework and governance for major releases, platform upgrades, and enterprise delivery.

In this player-manager role, you will build the QA Engineer function, establish standards, and mentor the team as the platform evolves, ensuring robust