ServiceNow QA Engineer — Test Automation & Quality

NTT America, Inc.; España; Híbrido; EUR 42.000 - 64.000; Jornada completa

Descripción de la vacante

NTT DATA is seeking a hands-on ServiceNow QA Engineer to join our ServiceNow Practice. You will execute test activities across the full development lifecycle, build and run test cases, contribute to automated testing, and provide timely feedback on quality across sprints and releases.

Collaborate with the QA Manager, BAs, and development team to cover functional, regression, integration, and exploratory testing, while maintaining tests and reports in the shared repository.

Formación

• Proven experience in a QA Engineer or software testing role within a ServiceNow or enterprise platform delivery environment.
• Practical experience using ServiceNow ATF (Automated Test Framework) to build and execute automated test scripts.
• Strong skills in writing test cases and test scripts from user stories and acceptance criteria.
• Experience executing functional, regression, and integration testing within an agile delivery environment.
• Ability to write clear, reproducible defect reports and manage defects through to resolution.
• Comfortable working across multiple product domains, picking up context quickly and adapting testing approaches accordingly.

Responsabilidades

• Execute functional, regression, integration, and exploratory testing across all ServiceNow development in line with the test plans defined by the QA Manager.
• Write clear, well-structured test cases and test scripts based on user stories and acceptance criteria provided by the Business Analyst.
• Contribute to the development and maintenance of automated test scripts within the ServiceNow ATF (Automated Test Framework), expanding coverage across product domains.
• Execute regression testing ahead of each release and platform upgrade, using the automated test suite to validate platform stability.
• Log, track, and retest defects accurately and in a timely manner, ensuring developers receive clear, reproducible defect reports.
• Support UAT coordination activities — setting up test environments, providing test data, and assisting business stakeholders through test execution.
• Maintain test cases and test scripts in the shared test repository, keeping them up to date as platform changes are made.
• Contribute to quality reporting by providing accurate test execution status, pass/fail rates, and defect metrics to the QA Manager.
• Participate in sprint ceremonies — including backlog grooming and sprint reviews — to ensure testability is considered from story creation through to delivery.

Conocimientos

QA testing

ServiceNow

Functional testing

Regression testing

Exploratory testing

ATF

Herramientas

ServiceNow ATF

Descripción del empleo

NTT DATA is seeking a hands-on ServiceNow QA Engineer to join our ServiceNow Practice. You will execute test activities across the full development lifecycle, build and run test cases, contribute to automated testing, and provide timely feedback on quality across sprints and releases.

Collaborate with the QA Manager, BAs, and development team to cover functional, regression, integration, and exploratory testing, while maintaining tests and reports in the shared repository.