ServiceNow CMDB/CSDM Analyst: Data Integrity & Discovery

NTT DATA Europe & Latam; Valencia; On-site; EUR 45,000 - 65,000; Full time

Job summary

NTT DATA is seeking a ServiceNow CMDB-CSDM Analyst to maintain configuration data accuracy and align it to the CSDM framework. You will analyze CI relationships, remediate data quality issues, and map assets to business services for ITIL, security, and ITOM.

Onsite presence in the Valencia office is required. You will collaborate with IT teams to ensure data integrity, lead workshops, and contribute to platform enhancements and upgrade activities.

Qualifications

• University degree with relevant IT experience or equivalent professional experience.
• Minimum 3+ years using ServiceNow and 3+ years development experience.
• Experience with CMDB, ITOM, and CSDM frameworks is required.

Responsibilities

• CSDM alignment for business, application, and technical services.
• Maintain CMDB health and remediate duplicate/orphaned CIs.
• Define CI classes, attributes, and relationships; manage data lifecycle.
• Manage ServiceNow Discovery, Service Mapping, and data ingestion.
• Collaborate with IT teams to align CMDB with Incident/Change/Asset Mgmt.
• Create data dictionaries and data flow diagrams; document CSDM modeling.
• Support asset management data centralization and vendor data.
• Lead workshops to gather requirements and define platform capabilities.
• Develop ServiceNow workflows and integrations; minimize technical debt.
• Plan upgrades; provide platform ops support and off-hour releases.

Skills

ServiceNow CMDB-CSDM

ITIL knowledge

Data governance

Discovery & mapping

Stakeholder communication

Workshop facilitation

Scripting (Glide/BR)

MID Server

Service Portal UI

Education

Advanced university degree in Computer Science / Systems Engineering / Information Systems

Bachelor’s degree with ≥6 years experience alternative

Tools

ServiceNow Discovery

Service Mapping

Flow Designer

ACLs

Job description

NTT DATA is seeking a ServiceNow CMDB-CSDM Analyst to maintain configuration data accuracy and align it to the CSDM framework. You will analyze CI relationships, remediate data quality issues, and map assets to business services for ITIL, security, and ITOM.

Onsite presence in the Valencia office is required. You will collaborate with IT teams to ensure data integrity, lead workshops, and contribute to platform enhancements and upgrade activities.