Service Security Manager - Remote & Client-Facing SOC Governance

UST España & Latam; Spain; Remote; EUR 65,000 - 90,000; Full time

Benefits offered by this job

Health care plan

Teleworking compensation

Life and accident insurance

Training platforms access

Career stability

Job summary

UST España & Latam is seeking a Service Security Manager to lead governance for managed SOC services and to serve as the primary security advisor for a portfolio of key clients. You will coordinate incident responses, drive monthly service reviews, and manage SLAs and security changes with CISOs and IT leadership.

Ideal candidates have 4+ years in MSSP/SOC client-facing roles, strong executive communication skills, and deep knowledge of SOC operations, SIEM/SOAR, and risk management.

Qualifications

• 4+ years in MSSP/SOC in a client-facing role.
• Proven experience in incident, major incident, change, risk and service level management.
• Solid security knowledge: SOC operating models, detection and response, SIEM/SOAR, vulnerability management, network and endpoint security.
• Executive communication: leading steering committees and writing executive reports.
• Able to diagnose issues in real time and discuss them technically with client CISOs.
• Spanish C1.

Responsibilities

• Single point of contact (SPOC) for up to 12 enterprise clients or one key account.
• Owns service governance for a managed SOC service: SLAs, reporting, incidents, changes, risks and improvement.
• Service governance: run monthly operational and executive service reviews with minutes and actions.
• SLA/KPI management: track SLAs, flag deviations, produce monthly reports and dashboards.
• Handle service requests: qualify, prioritise and close; route out-of-scope needs as new business opportunities.
• Change management: assess impact on security posture, communicate windows and risks, verify results.
• Backup: act as backup SSM for peer portfolios.

Skills

SOC operations

Incident management

Change management

SLA & KPIs

Stakeholder management

CISOs & IT leadership

Spanish language

Job description

UST España & Latam is seeking a Service Security Manager to lead governance for managed SOC services and to serve as the primary security advisor for a portfolio of key clients. You will coordinate incident responses, drive monthly service reviews, and manage SLAs and security changes with CISOs and IT leadership.

Ideal candidates have 4+ years in MSSP/SOC client-facing roles, strong executive communication skills, and deep knowledge of SOC operations, SIEM/SOAR, and risk management.