Senior Service Security Manager - MSSP, Remote (Spain)

UST; Madrid; Remote; EUR 90,000 - 120,000; Full time

Job summary

UST is seeking an experienced Service Security Manager to oversee a portfolio of up to 12 enterprise clients in a remote/hybrid setup in Spain. This role focuses on service governance for a managed SOC service, including SLAs, incident handling, changes, and risk management; it is a governance role, not a SOC analyst position.

You will engage CISOs and IT leadership, coordinate major incidents with clients, SOC and vendors, and drive continual service improvements and roadmap alignment.

Qualifications

• 4+ years in MSSP/SOC in a client-facing role.
• Proven experience in incident, major incident, change, risk and service level management.
• Solid security knowledge: SOC operating models, detection and response, vulnerability management.
• Executive communication: leading steering committees and reporting to CISOs.

Responsibilities

• Major incidents: coordinate communication across client, SOC and vendors; post-incident reports.
• Service governance: run monthly operational and executive service reviews; minutes with actions.
• SLA/KPI management: track SLAs, flag deviations, produce monthly reports and dashboards.
• Service requests: qualify, prioritise and close; route out-of-scope needs as new business opportunities.
• Change management: assess impact on security posture, communicate windows and risks, verify results.
• Risk and action tracking: maintain action log and operational risk register.
• Continual improvement: review client security posture and build the service roadmap.
• Stakeholder management: build trusted relationships with CISOs and IT leadership; client visits.
• Backup: act as backup SSM for peer portfolios

Skills

SOC operations

Incident management

Change management

Stakeholder management

Executive communication

Education

Degree in Computer Science / IT or related field

Tools

SIEM/SOAR

MITRE ATT&CK

Splunk / Sentinel / QRadar

ITIL 4 Foundation

Job description

UST is seeking an experienced Service Security Manager to oversee a portfolio of up to 12 enterprise clients in a remote/hybrid setup in Spain. This role focuses on service governance for a managed SOC service, including SLAs, incident handling, changes, and risk management; it is a governance role, not a SOC analyst position.

You will engage CISOs and IT leadership, coordinate major incidents with clients, SOC and vendors, and drive continual service improvements and roadmap alignment.