Service Security Manager - 100% Remote, Spain

UST España & Latam; Spain; Remote; EUR 65,000 - 90,000; Full time

Benefits offered by this job

Health care plan

Teleworking compensation

Life and accident insurance

Training platforms access

Career stability

Job summary

UST España & Latam is seeking a Service Security Manager to lead governance for managed SOC services and to serve as the primary security advisor for a portfolio of key clients. You will coordinate incident responses, drive monthly service reviews, and manage SLAs and security changes with CISOs and IT leadership.

Ideal candidates have 4+ years in MSSP/SOC client-facing roles, strong executive communication skills, and deep knowledge of SOC operations, SIEM/SOAR, and risk management.

Qualifications

• 4+ years in MSSP/SOC in a client-facing role.
• Proven experience in incident, major incident, change, risk and service level management.
• Solid security knowledge: SOC operating models, detection and response, SIEM/SOAR, vulnerability management, network and endpoint security.
• Executive communication: leading steering committees and writing executive reports.
• Able to diagnose issues in real time and discuss them technically with client CISOs.
• Spanish C1.

Responsibilities

• Single point of contact (SPOC) for up to 12 enterprise clients or one key account.
• Owns service governance for a managed SOC service: SLAs, reporting, incidents, changes, risks and improvement.
• Service governance: run monthly operational and executive service reviews with minutes and actions.
• SLA/KPI management: track SLAs, flag deviations, produce monthly reports and dashboards.
• Handle service requests: qualify, prioritise and close; route out-of-scope needs as new business opportunities.
• Change management: assess impact on security posture, communicate windows and risks, verify results.
• Backup: act as backup SSM for peer portfolios.

Skills

SOC operations

Incident management

Change management

SLA & KPIs

Stakeholder management

CISOs & IT leadership

Spanish language

Job description

We are looking for the very Top Talent

More in details, UST is a multinational company based in North America, certified as a Top Employer and Great Place to Work company with over 35.000 employees all over the world and presence in more than 35 countries. We are leaders on digital technology services, and we provide large-scale technologic solutions to big companies.

What we look for?

We are looking for an experienced Service Security Manager with 4+ years of experience in managed security services (MSSP/SOC) in a client-facing role. Strong knowledge of SOC operations, incident and change management, SIEM/SOAR, SLAs and security frameworks is essential. The ideal candidate will have excellent stakeholder management skills and the ability to engage confidently with CISOs and IT leadership.

• Candidates based in Madrid preferred (occasional client visits and in-person reviews)
• Occasional out-of-hours support for critical incidents

Main tasks and accountabilities will be:

• Single point of contact (SPOC) and security advisor for a portfolio of up to 12 enterprise clients, or one dedicated key account
• Owns service governance for a managed SOC service: SLAs, reporting, critical incidents, changes, risks and improvement
• Service management role, not a SOC analyst role: no triage, threat hunting or SIEM administration
• Major incidents: coordinate communication across client, SOC and vendors; deliver post-incident reports (root cause, impact, actions)
• Service governance: run monthly operational and executive service reviews; issue minutes with actions, owners and dates
• SLA/KPI management: track SLAs, flag deviations proactively, produce monthly service reports and dashboards
• Service requests: qualify, prioritise and close; route out-of-scope needs as new business opportunities
• Change management: assess impact on security posture, communicate windows and risks, verify results
• Backup: act as backup SSM for peer portfolios

What do we expect from you?

• 4+ years in managed security services (MSSP/SOC) in a client-facing role: Service Delivery Manager, TAM, Security Service Manager or similar
• Proven experience in incident, major incident, change, risk and service level management
• Solid security knowledge: SOC operating models, detection and response, SIEM/SOAR, vulnerability management, network and endpoint security
• Executive communication: leading steering committees and writing executive reports
• Able to diagnose issues in real time and discuss them technically with client CISOs
• Spanish C1

CERTIFICATIONS

Preferred:

• CISM, CISSP, ISO/IEC 27001 Lead Auditor or Lead Implementer, ITIL 4 Foundation or higher

Nice to have:

• ENS, NIS2, DORA
• Google SecOps (Chronicle/SOAR) or other SIEM/SOAR: Splunk, Microsoft Sentinel, QRadar
• Microsoft Teams and SharePoint
• Telco or MSSP background

What can we offer?

• 23 days of Annual Leave plus the 24th and 31st of December as discretionary days!
• Numerous benefits (Health Care Plan, teleworking compensation, Life and Accident Insurances).
• Free access to several training platforms
• Professional stability and career plans
• UST also, compensates referrals from which you could benefit when you refer professionals.
• The option to pick between 12 or 14 payments along the year.
• Real Work Life Balance measures (flexibility, WFH or remote work policy, compacted hours during summertime)
• UST Club Platform discounts and gym Access discounts

In UST we are committed to equal opportunities in our selection processes and do not discriminate based on race, gender, disability, age, religion, sexual orientation or nationality. We have a special commitment to Disability & Inclusion, so we are interested in hiring people with disability certificate.