Service Performance & Risk Management Lead | Hybrid

MediaMarktSaturn Global Business Services; el Prat de Llobregat; Hybrid; EUR 42,000 - 56,000; Full time

Benefits offered by this job

Hybrid work model: 2 days in theoffice

Meal subsidies and free coffee

Flexible benefits package

Employee discount on products

On-site gym and wellbeing facilities

Job summary

MediaMarktSaturn Global Business Services Spain is seeking a Service Performance & Risk Management Expert to support monitoring of operational performance, internal controls, and compliance.

You will maintain KPI framework, produce dashboards, monitor SLAs/OLAs, and support audits across European operations; collaborate with process owners and management.

The role offers a hybrid working model in Spain, with flexible benefits and opportunities for professional growth within a leading retailer.

Qualifications

• Degree in Business Administration, Finance, Accounting, Risk Management, Audit or related field.
• Experience in a shared service or multinational environment.
• Knowledge of SOX, GDPR, SLA management or process controls is an advantage.

Responsibilities

• Support KPI framework maintenance and performance reporting.
• Prepare service performance dashboards and management reports.
• Monitor SLA/OLA performance and highlight deviations.
• Support audits and risk assessments with evidence collection.
• Prepare reports combining performance, risk and compliance insights.
• Escalate risks and overdue actions; support governance meetings.
• Collaborate with process owners and management.

Skills

Analytical

Reporting

Stakeholder management

Excel

Education

Business/Finance degree

Tools

Qlik

SAP

Job description

MediaMarktSaturn Global Business Services Spain is seeking a Service Performance & Risk Management Expert to support monitoring of operational performance, internal controls, and compliance.

You will maintain KPI framework, produce dashboards, monitor SLAs/OLAs, and support audits across European operations; collaborate with process owners and management.

The role offers a hybrid working model in Spain, with flexible benefits and opportunities for professional growth within a leading retailer.