Service Performance & Risk Leader - Hybrid, Growth & Perks

MediaMarktSaturn Retail Group; el Prat de Llobregat; Hybrid; EUR 42,000 - 60,000; Full time

Benefits offered by this job

Hybrid working model

Flexible start times

Meal subsidies

Health insurance

English language courses

Product discounts

On-site gym and wellness

Job summary

MediaMarktSaturn Global Business Services Spain is seeking a Service Performance & Risk Management Expert to monitor operational performance, internal controls, and compliance across Europe. The role focuses on measuring service performance, identifying gaps, and tracking remediation actions.

You will support KPI framework maintenance, dashboards, audits, and risk assessments while coordinating with countries, business units and stakeholders to ensure robust governance and continuous improvement.

Qualifications

• Experience in service performance reporting, risk management, compliance, audit, controls or governance.
• Understanding of KPIs, SLAs/OLAs and dashboards.
• Strong analytical and reporting capabilities with attention to detail.
• Ability to interpret data, identify trends, risks and issues.
• Good communication and stakeholder management skills.
• Experience in a shared service, GBS or multinational environment is a plus.
• Knowledge of GDPR, SOX or process controls is advantageous.

Responsibilities

• Maintain KPI framework and performance reporting.
• Prepare service performance dashboards and management reports.
• Monitor SLA/OLA performance and highlight deviations.
• Support service reviews with countries and business units.
• Maintain performance data, templates and action logs.
• Support benchmarking across teams and service centers.
• Track risks, control gaps and remediation actions.
• Assist audits with evidence collection and follow-up.
• Prepare governance dashboards and decision materials.

Skills

KPI & SLA management

Analytical & reporting skills

Data interpretation & trend analysis

Communication & stakeholder management

Service performance reporting

Excel & reporting tools

PowerPoint

Education

Degree in Business Administration, Finance, Accounting, Risk Management, Audit or related field

Tools

Qlik

SAP

Job description

MediaMarktSaturn Global Business Services Spain is seeking a Service Performance & Risk Management Expert to monitor operational performance, internal controls, and compliance across Europe. The role focuses on measuring service performance, identifying gaps, and tracking remediation actions.

You will support KPI framework maintenance, dashboards, audits, and risk assessments while coordinating with countries, business units and stakeholders to ensure robust governance and continuous improvement.