Service & Performance Manager – General Services (Temp Agency)

Airbus; Getafe; Presencial; EUR 55.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Vacation days

Salary package

Transit service

On-site facilities

Upskilling opportunities

Descripción de la vacante

Airbus Operations SL in Getafe (Madrid) seeks a Service & Performance Manager – General Services to lead the Office Services and catering/vending operations for the site. You will monitor KPIs, manage SLAs, coordinate vendors, and drive continuous improvement to enhance employee experience and cost efficiency.

The role requires an Engineering degree, up to 3 years' supplier management experience, strong data analysis skills, and fluency in English (B2 or higher). Occasional travel may be needed.

Formación

• Engineering degree or equivalent EQF level 7.
• Availability to travel.
• Up to 3 years of supplier management experience.

Responsabilidades

• Restore operational performance and KPI achievement for catering and vending services.
• Manage Office Services in Getafe and supervise SLAs with suppliers.
• Coordinate cross-functional support across General Services and FMRE Spain.
• Plan budgets and cost control; implement continuous improvement.
• Lead projects and monitor supplier compliance.

Conocimientos

KPI management

Data analysis

Vendor management

Contract management

MS tools

Google tools

Project management

SLAs knowledge

Stakeholder management

English B2+

Educación

Engineering degree (EQF level 7)

Herramientas

Microsoft Excel

Google Analytics

Descripción del empleo

Job Description: An opportunity for Service & Performance Manager – General Services has arisen in Getafe (Madrid)

Responsibilities Restore the operational performance, KPI achievement, and contract compliance of the catering and vending services. Comprehensive management of Office Services in Getafe. Cross-functional support to other general services and FMRE Spain service lines. The goal is to ensure efficiency, cost control, excellence in the employee experience, and continuous improvement. Main Responsibilities Catering & Vending - Getafe Monitoring and improvement of KPIs (quality, satisfaction, incidents, service times, etc.). Supervision of contractual compliance and SLAs with suppliers. Analysis of consumption data, trends, and optimization opportunities. Definition and implementation of continuous improvement plans. Budget management and cost control. Audit coordination. Action plan management. Adherence to applicable regulations and standards. Office Services – Getafe Daily operational management of general office services. Supplier coordination and contract monitoring. Budgetary control of the area. Supervision of proper service operation. Incident response and agile problem resolution. Cross-functional Support to General Services and other Service Lines - Waste, Cleaning & Landscaping, Transport, Others Support in monitoring supplier compliance. Reporting. Service audits. Participation in meetings. Implementation of control and monitoring tools. Definition and implementation of continuous improvement plans. Project leadership.

SKILLS

Education: * Degree in Engineering or similar, EQF Level 7 (Master's level). Availability to travel

• Up to 3 years of experience in supplier management.
• Experience in KPI management and data analysis.
• Experience in vendor and contract management.
• Proficiency in Microsoft and Google analysis tools.
• Project management.
• Knowledge of SLAs and service contracts.

Personal Skills: Results-oriented. Analytical skills. Negotiation skills. Proactivity and focus on continuous improvement. Ability to work cross-functionally and manage multiple stakeholders. English level B2 or higher.

Valued Extras (Nice-to-have): Experience in medium/large industrial or corporate environments. Knowledge of sustainability applied to services (waste reduction, energy efficiency, etc.).

WHICH BENEFITS WILL YOU HAVE AS AIRBUS EMPLOYEE?

• Vacation days plus additional days-off along the year.
• Attractive salary.
• Collective transport service in some sites.
• On-site facilities (among others): free canteen, kindergarten, medical office.
• Possibility to collaborate in different social and corporate social responsibility initiatives.
• Excellent upskilling opportunities and great development prospects in a multicultural environment.

WANT TO KNOW MORE ABOUT US?

#AirbusDiversity Airbus is a leader in designing, manufacturing and delivering aerospace products, services and solutions to customers on a worldwide scale, pioneering sustainable aerospace for a safe and united world. With around 130,000 employees and as the largest aeronautics and space company in Europe and a worldwide leader, Airbus is at the forefront of the aviation industry, connecting people and places via air and space. At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking. Last but not least, the company has been awarded with the “Top Employers Spain 2023” certification and "Top Employers Europe 2023" by Top Employers Institute.

Company: Airbus Operations SL Employment Type: Agency / Temporary ------- Experience Level: Professional Job Family: Facility Management and Real Estate

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