Service & Performance Manager – General Services (Temp Agency)

Airbus; Getafe; Presencial; EUR 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Vacation days

Competitive salary

On-site canteen

Kindergarten

Medical office

On-site transport service

CSR initiatives

Descripción de la vacante

Airbus in Getafe, Madrid is seeking a Service & Performance Manager for General Services. You will supervise Office Services and catering/vending operations, drive KPI performance, and manage contracts with suppliers in a cross-functional environment.

We value engineering background, project management, and strong data analysis skills to optimize costs and service quality. Travel up to 3 years may be required, with a competitive benefits package in a multinational setting.

Formación

• KPI management and data analysis experience essential.
• Vendor and contract management experience required.
• Proficiency with Microsoft and Google analysis tools is expected.
• Project management knowledge and SLAs understanding.
• Strong cross-functional collaboration and stakeholder management.

Responsabilidades

• Restore operational performance and KPI achievement for catering and vending services.
• Oversee Office Services in Getafe and coordinate with General Services and FMRE Spain.
• Monitor supplier compliance and manage SLAs; analyze consumption data and drive improvements.
• Lead budgets, cost control, and continuous improvement plans.
• Coordinate audits and reporting; drive cross-functional projects and tool implementations.

Conocimientos

KPI management

Data analysis

Vendor management

Contract management

Project management

SLAs & contracts

Microsoft tools

Google analysis tools

Cross-functional collaboration

Educación

Engineering degree or equivalent

Herramientas

Microsoft analysis tools

Google analysis tools

Descripción del empleo

Job Description:An opportunity for Service & Performance Manager – General Services has arisen in Getafe (Madrid)RESPONSABILITIESRestore the operational performance, KPI achievement, and contract compliance of the catering and vending services.Comprehensive management of Office Services in Getafe.Cross-functional support to other general services and FMRE Spain service lines.The goal is to ensure efficiency, cost control, excellence in the employee experience, and continuous improvement.Main ResponsibilitiesCatering & Vending - GetafeMonitoring and improvement of KPIs (quality, satisfaction, incidents, service times, etc.).Supervision of contractual compliance and SLAs with suppliers.Analysis of consumption data, trends, and optimization opportunities.Definition and implementation of continuous improvement plans.Budget management and cost control.Audit coordination.Action plan management.Adherence to applicable regulations and standards.Office Services – GetafeDaily operational management of general office services.Supplier coordination and contract monitoring.Budgetary control of the area.Supervision of proper service operation.Incident response and agile problem resolution.Cross-functional Support to General Services and other Service Lines - Waste, Cleaning & Landscaping, Transport, OthersSupport in monitoring supplier compliance.Reporting.Service audits.Participation in meetings.Implementation of control and monitoring tools.Definition and implementation of continuous improvement plans.Project leadership.SKILLSEducation: * Degree in Engineering or similar, EQF Level 7 (Master's level).Availability to travelUp to 3 years of experience in supplier management.Experience in KPI management and data analysis.Experience in vendor and contract management.Proficiency in Microsoft and Google analysis tools.Project management.Knowledge of SLAs and service contracts.Personal Skills:Results-oriented.Analytical skills.Negotiation skills.Proactivity and focus on continuous improvement.Ability to work cross-functionally and manage multiple stakeholders.English level B2 or higher.Valued Extras (Nice-to-have):Experience in medium/large industrial or corporate environments.Knowledge of sustainability applied to services (waste reduction, energy efficiency, etc.).WHICH BENEFITS WILL YOU HAVE AS AIRBUS EMPLOYEE? At Airbus we are focused on our employees and their welfare. Take a lookat some of our social benefits: Vacation days plus additional days-off along the year. Attractive salary. Collective transport service in somesites. On-site facilities (among others): free canteen, kindergarten, medical office. Possibility to collaborate in different social and corporatesocial responsibility initiatives. Excellent upskilling opportunities and great development prospects in a multicultural environment.WANT TO KNOW MORE ABOUT US? #AirbusDiversity Airbus is a leader in designing, manufacturing and delivering aerospace products, services andsolutions to customers on a worldwide scale, pioneering sustainable aerospace for a safe and united world. With around 130,000 employeesand as the largest aeronautics and space company in Europe and a worldwide leader, Airbus is at the forefront of the aviation industry,connecting people and places via air and space. At Airbus, we support you to work, connect and collaborate more easily and flexibly.Wherever possible, we foster flexible working arrangements to stimulate innovative thinking. Last but not least, the company has beenawarded with the “Top Employers Spain 2023” certification and "Top Employers Europe 2023" by Top Employers Institute.This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.Company:Airbus Operations SLEmployment Type:Agency / Temporary-Experience Level:ProfessionalJob Family:Facility Management and Real Estate By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [e-mail] .At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.